Client Success Consultant

3 weeks ago


Pretoria, South Africa Peoplesync Full time

About PeopleSync PeopleSync is a rapidly growing South African compliance consultancy dedicated to helping businesses navigate the complexities of HR, labour law, and regulatory compliance. Our mission is to empower organisations with expert guidance and innovative solutions that drive sustainable growth whilst ensuring full compliance. The Opportunity We are seeking a Client Success Consultant to join our growing team and serve as the primary point of contact for our valued business clients. This remote position offers the opportunity to build meaningful client relationships whilst gaining extensive exposure to HR, labour law, and compliance domains in a high‑growth environment. Reporting to: Client Success Manager What You’ll Do Client Relationship Management Build and maintain trusted relationships through proactive engagement and exceptional service delivery. Serve as primary point of contact for the allocated client portfolio, ensuring long‑term satisfaction and retention. Understand each client’s unique business priorities and align our service delivery accordingly. Client Success & Growth Manage end‑to‑end client onboarding, scheduling, and implementation processes. Monitor client satisfaction metrics, usage patterns, and risk indicators. Support contract renewals and identify opportunities for service expansion and upselling. Collaborate with consulting teams to ensure seamless service delivery. Operational Excellence Maintain accurate records of all client interactions using CRM and workflow management platforms. Prepare professional client‑facing documentation and reports. Facilitate feedback loops between clients and internal teams to drive continuous improvement. Escalate complex issues appropriately whilst maintaining client confidence. What We’re Looking For Education & Experience Diploma or degree in Business, Communications, HR, or related field (preferred). 2‑3 years in client‑facing roles (client success,



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