COO - CX Operations & Call Center Excellence

A fast-growing call center management firm in Durban is seeking an experienced Chief Operating Officer (COO) to oversee and optimize operations. The ideal candidate will provide strategic direction, enhance productivity, and ensure exceptional service delivery. Responsibilities include developing operational strategies and monitoring performance metrics....

A leading CX company in Durban is seeking a Chief Operating Officer (COO) to lead call centre operations. The ideal candidate should have over 10 years of operational leadership experience in the BPO sector and demonstrate strong strategic thinking skills. Responsibilities include developing operational strategies, overseeing performance, and fostering...

The role Ignition CX is a fast-growing company, both locally and internationally. We're searching for an experienced Executive to approach the business with a fresh point of view and an ability to make decisions and execute quickly. We are seeking a strategic and results‑driven Chief Operating Officer (COO) to oversee and optimize our call centre...

A leading CX company in Durban is seeking a Chief Operating Officer (COO) to lead call centre operations and drive service excellence. The ideal candidate will have over 10 years of operational leadership experience within a BPO environment, strong strategic thinking skills, and a proven track record in enhancing customer experience. Responsibilities include...

Job Title: Remote Call Center Agent Company: SkyHigh Global contact center About Us: SkyHigh Global Contact Center is a leading call center based in Durban, South Africa. With a strong focus on customer service excellence, we cater to a diverse range of local and international clients. Our mission is to deliver exceptional support and build long-lasting...

Bespoke International Group is a dynamic and rapidly growing Business Process Outsourcing (BPO) firm, committed to delivering exceptional customer service solutions. With a focus on innovation, efficiency, and client satisfaction, we are seeking a talented and experienced BPO Call Centre Operations Manager to lead our Customer Service team. **Key...

A rapidly scaling customer experience company in Durban is seeking a dynamic Chief Operating Officer (COO) to lead call centre operations and drive service transformation. The ideal candidate will have over 10 years of executive leadership experience in customer service or call centre management, strong commercial results, and the ability to foster a culture...

Currently we are searching for a Call Center supervisor for Durban, South Africa. **Responsibilities of this Post**: Manage operations and teams - hourly, daily and monthly KPIs. Maintain and grow existing relationships with clients. Hiring, training, coaching, and leading call center representatives as they provide support for customers. Contribute to...

Currently we are searching for a Call Center supervisor for Durban, South Africa. **Responsibilities of this Post**: Manage operations and teams - hourly, daily and monthly KPIs. Hiring, training, coaching, and leading call center representatives as they provide support for customers. Maintain and grow existing relationships with clients. Contribute to...

Our client is seeking a dynamic, commercially astute, and operationally experienced Chief Operating Officer (COO) to lead and optimize their call centre operations and drive the transformation and delivery of world‑class service at scale. Our client is a rapidly scaling customer experience (CX) company operating both locally and internationally. The COO...