Front Office Manager

Front Office Manager – Cherokee Casino West Siloam Springs As the Front Office Manager, you will lead a dynamic team to deliver exceptional guest experiences across multiple service areas. You’ll manage daily operations, coordinate with other departments, and ensure that service standards are consistently met or exceeded. This role also involves strategic planning, budgeting, and compliance oversight, making it ideal for a seasoned hospitality professional with strong leadership and organizational skills. Responsibilities Direct daily operations of front desk, bell, valet, and transportation services Ensure high service standards and guest satisfaction across all touchpoints Manage VIP arrivals, group bookings, and special requests in coordination with housekeeping and convention services Oversee room inventory between casino and hotel blocks Coordinate valet and transportation logistics Collaborate on budgeting, forecasting, and financial analysis Monitor and report discrepancies in daily reconciliations and journals Prepare commissions for OTA and travel agents Supervise scheduling and staffing needs Step in as needed to support front desk and supervisory roles Uphold safety, security, and company policy compliance Qualifications Associate’s degree in hospitality, business administration, or related field 3–5 years of progressive hotel experience in a full-service or luxury setting 3–5 years of leadership experience or equivalent education and experience Proficient in Microsoft Office Suite and hotel operating systems Strong communication, presentation, and problem‑solving skills Knowledge of strategic planning, resource allocation, and customer service standards Ability to work varied shifts, including weekends and holidays Capable of lifting up to 50 lbs. and standing for extended periods Comfortable working in environments with crowd noise and second‑hand smoke About Us For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well‑being of the Cherokee Nation and the communities that it calls home. Here’s What Awaits You Health & Wellness: Choose from top‑notch health plans, 24/7 Telemedicine access, and on‑site health clinics (at select locations). Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays. Work‑Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind. And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts. About The Team Immerse Yourself in World‑Class Hospitality with Cherokee Nation Entertainment. Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operates a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss. Step Into a World of Possibilities Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms. Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live. Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table‑side magic. Help guests unwind in luxurious hotel accommodations and world‑class amenities like pools, cabanas, and golf courses. Company Cherokee Nation Entertainment Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Gambling Facilities and Casinos #J-18808-Ljbffr