IT Consultant

3 weeks ago

Cape Town, South Africa Persona Staff Full time
Requirements
  • Matric
  • Certificate / Diploma (A+ / N+ / Networking)
  • SQL Experience
  • Fluent in English and Afrikaans
  • Independently motivated
Responsibilities
  • Communicate with customers over the phone, in person or via email to provide solutions to technical problems.
  • Perform diagnostic tests and troubleshooting to identify clients issues.
  • Develop and implement technical procedures effectively by quickly addressing customer problems to minimize downtime.
  • Carry out assessments to determine then need for changes in hardware/ software configuration.
  • Assist with the installation and setup of all hardware, software, and wireless requirements.
  • Educate clients on the procedures for resolving or preventing recurrence of technical problems.
  • Explain and provide IT solutions to customers in non-technical and comprehensible terms.
  • Offer recommendations to clients looking to purchase new equipment or replace existing ones.
  • Prepare and present reports to update management on IT support operations.
  • Operate and worth with equipment such as, external storage devices, computer diagnostics, printers, etc.
  • Respond to enquiries about hardware and software issues.
  • Perform scheduled maintenance on computer systems to ensure efficient operations.
  • Repair and/or replace faulty components of a computer / network system.

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