Senior Group Manager

2 weeks ago

Durban, South Africa Wns Global Services Full time

Job Description Job Description The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer client facing strive to deliver excellent customer experience. You are accountable for designing, implementing tracking a portfolio of improvement projects for your functional area . Key Responsibilities Lead a team of operational leaders Deliver contractual and commercial performance through cost and profitability management Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition Build excellent relationships both internally and externally at all levels Ensure compliance to all relevant process and regulatory standards Control and minimise costs Drive continuous improvement and create value by delivering excellent customer experience Knowledge, Skills and Attributes Leadership Change management Effective coaching skills Commercial acumen Planning and organizational skills MS Office at an advanced level Qualifications Grade 12 / Matric Proven track record of 5 years' experience as senior operations manager Experience in a contact center / BPO environment #J-18808-Ljbffr

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