Customer Support Engineer
4 days ago
InfyStrat is looking for an enthusiastic Customer Support Engineer to join our dynamic team. As a Customer Support Engineer, you will serve as the first point of contact for our clients' technical needs, ensuring they receive the support they require for optimal use of our products. Your primary responsibilities will include troubleshooting technical issues, providing timely resolutions, and educating customers on best practices. We are dedicated to fostering a collaborative environment where you can grow professionally while helping our customers achieve their goals.Key Responsibilities Respond promptly to customer inquiries through various communication channels Diagnose issues and provide effective solutions or escalate as necessary Maintain accurate records of customer interactions and document solutions for future reference Work closely with product and engineering teams to report and resolve complex problems Conduct training sessions and create user-friendly documentation for customers Gather feedback from customers to enhance support offerings and overall customer satisfaction Stay informed on product updates, features, and industry trends to provide informed assistance RequirementsBachelor's degree in Computer Science, Information Technology, or related discipline 2+ years of experience in technical support or customer service roles Strong problem-solving skills with a deep understanding of software applications Exceptional communication skills, both written and verbal Proficiency in customer support software and CRM tools Ability to work independently and as part of a team in a fast-paced environment Familiarity with network protocols, databases, and programming is an advantage #J-18808-Ljbffr
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Customer Support Engineer
5 days ago
Johannesburg, Gauteng, South Africa InfyStrat Full time R120 000 - R240 000 per yearInfyStrat is looking for an enthusiastic Customer Support Engineer to join our dynamic team. As a Customer Support Engineer, you will serve as the first point of contact for our clients' technical needs, ensuring they receive the support they require for optimal use of our products. Your primary responsibilities will include troubleshooting technical issues,...
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Customer Support Engineer
4 days ago
Johannesburg, South Africa InfyStrat Full timeInfyStrat is seeking a dedicated Customer Support Engineer to join our customer success team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with customers to diagnose problems, implement solutions, and provide guidance on...
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Customer Support Engineer
5 days ago
Johannesburg, Gauteng, South Africa InfyStrat Full time R250 000 - R500 000 per yearInfyStrat is seeking a dedicated Customer Support Engineer to join our customer success team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with customers to diagnose problems, implement solutions, and provide guidance on...
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Senior Process Engineer
2 weeks ago
Johannesburg, South Africa Gig Engineer Full timeChanging the way the world works @ Gig Engineer | Founder | MBA | Engineer | Jedi Gig Engineer is seeking an experienced Senior Process Engineer to lead process development and optimisation efforts on behalf of its client, dedicated to advancing nuclear fuel technologies for next-generation reactors. In this role, you will oversee the design, implementation,...
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Senior Process Engineer.
3 weeks ago
Johannesburg, South Africa Gig Engineer Full timeGig Engineer is seeking an experienced Senior Process Engineer to lead process development and optimisation efforts on behalf of its client, dedicated to advancing nuclear fuel technologies for next-generation reactors. In this role, you will oversee the design, implementation, and scaling of processes across the Nuclear Fuel Cycle, utilising proprietary ASP...
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Solar Project Engineer
5 days ago
Johannesburg Metropolitan Area, South Africa Gig Engineer Full time R900 000 - R1 200 000 per yearJob Specification: Project Engineer - HV Solar Farm ConstructionLocation: Johannesburg (Remote) with weekly site visits to Bela BelaContract Duration: 12 MonthsStart Date: Immediate / As soon as availableRole OverviewWe're seeking a resilient and strategically minded Project Engineer to lead the delivery of ahigh-voltage solar farm construction project. This...
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Site Reliability Engineer
3 weeks ago
Johannesburg, South Africa SprintHive - Intelligent Customer Onboarding Full timeCompany Description SprintHive is a technology company that automates end-to-end customer onboarding processes. With a mission to reduce onboarding time from days to minutes, SprintHive’s solutions significantly boost conversion rates, reduce costs, and enhance customer experiences. The innovative platform includes necessary checks and risk management to...
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Junior IT Customer Engineer — Systems
2 weeks ago
Johannesburg, South Africa BCXP Full timeA leading technology services company based in Johannesburg is seeking a Junior Customer Engineer to provide technical support and maintenance for computing systems. The ideal candidate will have a Grade 12 diploma and 1 year of experience in IT support, along with A+ and N+ certifications. This position requires good troubleshooting skills and a...
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Site Reliability Engineer
3 days ago
Johannesburg Metropolitan Area, South Africa SprintHive - Intelligent Customer Onboarding Full time R500 000 - R1 200 000 per yearCompany DescriptionSprintHive is a technology company that automates end-to-end customer onboarding processes. With a mission to reduce onboarding time from days to minutes, SprintHive's solutions significantly boost conversion rates, reduce costs, and enhance customer experiences. The innovative platform includes necessary checks and risk management to...
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Support Engineer
1 week ago
Johannesburg, South Africa Imagine Communications Full timeOverview Every day, Imagine Communications is delivering billions of media moments all over the world —anywhere, anytime and on any device. Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically...