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Change Manager

5 months ago

Sandton City of Johannesburg Metropolitan Municipality Gauteng South Africa RecruitU Full time

An investment and fund administration company, situated in Sandton, Johannesburg, is requiring a change manager to join their team on a six-month-contract.

Purpose of the role

The change manager will:

  • Apply a structured methodology and lead change management activities.
  • Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
  • Support communication efforts.
  • Enable the design, development, delivery and management of key communications.
  • Assess the change impact
  • Conduct impact analyses, assess change readiness, and identify key stakeholders.
  • Support training efforts
  • Provide input, document requirements, and support the design and delivery of training programmes.

Requirements:

Education and experience

  • Grade 12
  • PROSCI/ADKAR change management certification or designation desired

Knowledge and skills

  • Have a proven track record in facilitating multiple, technical programme/project streams, simultaneously, with various inter-dependencies
  • Have the ability to adapt to alter methodology wherever the programme/project may be in its life-cycle
  • Possess the skills to adapt to, understand and respect the company culture and foster an environment which allows for collaborative team-effort between the various stakeholders of the programme/project, thereby eliminating unnecessary escalations (where possible) and improving the team morale
  • Be proactive in providing in mitigating risks and providing solutions by communicating to through the correct project channels
  • In the event of uncertainty, consult with the programme/project manager before engaging with stakeholders outside the immediate project

Competencies

Strategic and functional competencies

  • Solid understanding of how people go through a change and the change process
  • Experience with and knowledge of change management principles, methodologies and tools
  • Exceptional communication skills, both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Resilient and tenacious with a propensity to persevere
  • Forward looking with a holistic approach
  • Organised with a natural inclination for planning strategy and tactics
  • Problem solving and root-cause identification skills
  • Able to work effectively at all levels of an organisation
  • Must be a team player and able to work collaboratively with and through others
  • Acute business acumen and understanding of organisational issues and challenges
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organisational change efforts

Key performance areas

  • Complete change management assessments
  • Identify, analyse and prepare risk mitigation tactics
  • Identify and manage anticipated and persistent resistance
  • Consult and coach project teams
  • Create actionable deliverables for the core change management plans: sponsor plan, people manager plan, communications plan, and training plan
  • Create actionable deliverables for any required “Extend” plans, such as the resistance management plan
  • Support and engage senior leaders
  • Coach people managers and supervisors
  • Coordinate efforts with other specialists
  • Integrate change management activities into the project plan
  • Evaluate and ensure user readiness
  • Manage stakeholders
  • Track and report issues
  • Define and measure success metrics and monitor change progress

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