Call Centre

Found in: Whatjobs ZA C2 - 5 days ago

nelspruit Mpumalanga, South Africa Express Employment Professionals (Witbank) Full time

Or client in the Information Technology industry are seeking a Call Centre and Remote Support Manager to join their fast growing company in Mbombela.

The position entails the following:

  • Responsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team.

  • Managing and leading a team of support agents, ensuring they are well-trained and motivated.

  • Tracking key performance metrics, such as response times and resolution rates, to ensure efficient support delivery.

  • Implementing and maintaining quality standards for customer interactions to ensure a high level of service.

  • Streamlining processes to improve efficiency and reduce customer wait times.

  • Providing ongoing training to support agents, keeping them updated on product knowledge and support techniques.

  • Overseeing the use of support tools and technologies to enhance productivity and customer satisfaction.

  • Analysing customer feedback to identify areas for improvement and implementing strategies to enhance customer experience.

  • Handling and resolving escalated issues, ensuring a timely and satisfactory resolution.

  • Managing staffing levels to meet demand, including scheduling and optimizing workforce resources.

  • Generating reports on support performance and using data to make informed decisions for continuous improvement.

  • Facilitating effective communication within the team and with other departments to ensure a cohesive approach to customer support.

  • If applicable, ensuring effective coordination and communication in a remote support environment.

  • Mall Operations Manager, Mpumalanga

    1 day ago

    Mpumalanga, South Africa Macdonald & Company Full time

    Looking to enter the property industry? As a multi-disciplinary consultancy with a strong reputation in property management, our client is looking to a appoint an Operations Manager for a 18,000sm mall in Mpumalanga. Although no prior experience in facilities management is required, you will live within 20km of the centre in Kriel and have a qualification...

  • Helpdesk Agent

    7 days ago

    Nelspruit, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Nelspruit.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault is...

  • Information Officer

    Found in: beBee S ZA - 3 weeks ago

    Mpumalanga,, South Africa Small Enterprise Development Agency Full time

    Small Enterprise Development Agency’s job vacancy, Career and Recruitment Job title : Information Officer – Mpumalanga: Ehlanzeni Branch jobs in Mpumalanga Job Location : Mpumalanga, Deadline : May 08, 2024 Quick Recommended Links Jobs by Location Job by industries MAIN PURPOSE OF THE JOB To provide appropriate business information to SMMEs and...

  • Information Officer

    Found in: beBee S ZA - 3 weeks ago

    Mpumalanga,, South Africa Small Enterprise Development Agency Full time

    Small Enterprise Development Agency’s job vacancy, Career and Recruitment Job title : Information Officer – Mpumalanga: Ehlanzeni Branch jobs in Mpumalanga Job Location : Mpumalanga, Deadline : May 08, 2024 Quick Recommended Links Jobs by Location Job by industries MAIN PURPOSE OF THE JOB To provide appropriate business information to SMMEs and...

  • Regional Helpdesk Agent

    Found in: beBee S ZA - 4 weeks ago

    Mpumalanga,, South Africa Metropolitan Full time

    Metropolitan’s job vacancy, Career and Recruitment Job title : Regional Helpdesk Agent (Nelspruit) jobs in Mpumalanga Job Location : Mpumalanga, Deadline : April 01, 2024 Quick Recommended Links Jobs by Location Job by industries Role Purpose     Deliver professional service to clients through various servicing channels (inbound calls, emails,...

  • Client Liaison Officer

    7 days ago

    Nelspruit, South Africa Tych Business Solutions Full time

    **Job ID**: 81437**Date Posted**: Posted 34 mins ago**Location**: Nelspruit**Job Title**: CLIENT LIAISON OFFICER - NELSPRUIT - MPUMALANGA SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION and EXPERIENCE Essential - Matric (Grade 12) and/ or - Post - matric qualification will be added as advantage - At least 1 - 2 years customer background in call centre or...

  • Information Officer

    Found in: beBee jobs ZA - 2 weeks ago

    Nelspruit, Mpumalanga, South Africa Small Enterprise Development Agency Full time

    Small Enterprise Development Agency's job vacancy, Career and RecruitmentJob title : Information Officer – Mpumalanga: Ehlanzeni Branch jobs in MpumalangaJob Location : Mpumalanga, Deadline : May 08, 2024Quick Recommended LinksJobs by LocationJob by industries MAIN PURPOSE OF THE JOBTo provide appropriate business information to SMMEs and aspiring...

  • Regional Helpdesk Agent

    6 days ago

    Nelspruit, South Africa Health Solutions Full time

    **Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...