Technical Sales Prof Experienced

About You You are a refractory and steel‑making specialist with deep industry expertise and proven success in the application of refractory products, ideally within aggregates from the steel sector. Your strong cooperation and communication skills allow you to act as a trusted interface between RHI Magnesita and its customers. As a Refractory Contract Manager, you will collaborate closely with Technical Excellence, Supply Chain, Services, and Machinery departments, all working toward the common goal of ensuring customer satisfaction and long‑term loyalty. Qualifications & Experience Bachelor’s degree in metallurgical engineering, mechanical engineering, civil engineering, materials engineering. And / or a minimum of 10 years of professional experience in refractory application within the steel sector. At least 5 years of experience with steel‑making units: EAF, Ladle Furnace, and Caster. Excellent MS Office and PowerPoint skills. Fluent written and spoken English. Strong leadership capabilities with high social competence and confident presence. Distinctive problem‑solving skills and strong customer orientation. Purpose of the Role The Refractory Contract Manager provides leadership to the on‑site RHIM team, ensuring the successful execution of supply and maintenance contracts while developing future opportunities. Key objectives include : Achieving refractory sales turnover and profitability targets. Maintaining high‑quality installation services. Ensuring compliance with safety, health, and environmental standards. Building and nurturing customer relationships while promoting RHIM products and services. Key Responsibilities Manage business set‑up on site. Conduct daily meetings with the customer. Oversee material ordering, warehousing, and distribution to installation points. Perform quality checks on refractory installations and mechanical parts. Monitor steel‑making operating parameters and their impact on refractory performance. Supervise wrecking and collection of used materials. Ensure maintenance of installation equipment. Prepare monthly technical reports and invoicing information. Identify and manage subcontractors. Handle equipment / asset management and procurement. Maintain refractory material trial registers and reporting systems. Collaborate regularly with customers to meet their requirements. Register and resolve customer complaints with support from technical and services teams. Promote RHI Magnesita’s image and products. Report and act on non‑conforming services or products. Record and report daily and monthly refractory performance and costs. What We Offer At RHI Magnesita, we are the acknowledged industry leader in innovative technology. Our company is defined by people, and we value collaboration, openness, and initiative. As a valued employee, you will benefit from : A varied and challenging role within the world market leader driving positive change. Opportunities to shape the future of the industry leader in innovative technology. Empowerment to take responsibility and drive your own career success. A global network of colleagues to learn, lead, and build with. A respectful, open environment with transparent decision‑making processes. Direct communication and collaboration supported by our award‑winning employee app. About RHI Magnesita RHI Magnesita is the global leader in high‑grade refractory products, systems, and services. Formed through the combination of RHI and Magnesita, we employ over 20,000 people across 40+ countries and generate revenues of € billion. We are the driving force of the refractory industry, combining cutting‑edge technology with the expertise of our people. Learn more at Apply Now #J-18808-Ljbffr