Project Manager

4 days ago


Johannesburg, South Africa Point Group Full time
  1. JOB TITLE:

Project Manager

  1. MAIN PURPOSE OF THE JOB:

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s):

  • Customer Lifetime Value (CLV)
  • Net Promoter Score (NPS)
  • Customer Satisfaction Score (CSAT).
  • Delivery on-time & In Full (OTIF)
  • Organic Revenue Growth & Profitability
  • Efficiency & Effectiveness

 

Key Performance Areas (KPA’s):

  • Stakeholder engagement (Collaboration & Communication).
  • Fulfilment (Planning/Scheduling, Delivery).
  • Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
  • Market Research (Innovation Initiatives)
  • Risk Management & Compliance (Awareness & Mitigation)
  • Client Retention (Relationships & Opportunity Generation

 

 

  1. QUALIFICATION REQUIREMENTS:

Grade 12

Diploma and/or certification in related field

 

  1. WORK EXPERIENCE:

 

3+ years’ experience in a similar role and/or industry

Customer service & people management experience advantageous.

Preference given to an existing Point Group employee.



  • Johannesburg, South Africa Project Management Connection Full time

    The role forms part of the Property Shop team, responsible for the property project management of the company’s retail branch and offices portfolios (“the portfolios”) across South Africa. **Project Management**: - Plans, coordinates and controls construction-related activities on project or part of a project to enable completion within cost, quality...


  • Johannesburg, South Africa Project Management Connection Full time

    **Overall job purpose**: The key areas of responsibility entails managing the end-to-end operational value chain of the Payment Clearing House Participant Group (PCH PG) which includes - Management of the end-to-end PCH PG functions including members meetings, workshops agendas, priorities management, projects facilitation, incidents management (including...

  • Operations Manager

    4 days ago


    Johannesburg, South Africa Project Management Connection Full time

    **Overall job purpose**: The key areas of responsibility entail managing the end-to-end projects, governance functions and administration services of the various payment systems. **Key stakeholder management and interaction**: - Internal and external **Responsibilities**: - To manage and lead the end-to-end administration and operational processes and...

  • Project Manager

    5 days ago


    Johannesburg, South Africa Capital Recruit Full time

    THE NATURE OF THE PROJECTS UNDER THE PROJECT MANAGER WILL VARY BUT THE CORE ACTIVITIES AND COMPETENCIES REQUIRED FOR SUCCESSFUL PROJECT COMPLETION AND GOAL ACHIEVEMENT ARE STANDARD TO THE PROJECT MANAGEMENT FUNCTION. - **General Purpose**_ Responsible for the overall direction, coordination, implementation, execution, control and completion of specific...

  • Project Manager

    3 days ago


    Johannesburg, South Africa Surgo HR & Training Full time

    Our client is an award-winning, internationally acclaimed digital solutions and technology service provider. With a track record of more than 20 years, they have become one of South Africa's leading providers of on-demand customer experience and digital solutions. THE NATURE OF THE PROJECTS UNDER THE PROJECT MANAGER'S CONTROL WILL VARY BUT THE CORE...

  • Project Manager

    3 days ago


    Johannesburg, South Africa WePlace Full time

    Gauteng , JHB - Northern Suburbs MarketRelated (Market related) One of South Africa's Banking Giants is looking for an experienced Project Manager to join their team to be responsible for the successful management and delivery of large and complex, high priority projects. Responsible for the successful management and delivery of large and complex,...

  • Project Manager

    2 days ago


    Johannesburg, South Africa Pink Elephant Full time

    JOB TITLE - PROJECT MANAGER FUNCTIONAL COMPETENCIES: - Must have managed software solutions deployment projects or similar. - Must ensure accurate account of resources on projects. - Must have sufficient high-level knowledge of leading industry IT software solutions. - Effective task and time management skills - Structured reporting. - Must be able to...

  • Project Manager

    5 days ago


    Johannesburg, South Africa Reflex Solutions (Pty) Ltd Full time

    The Project Manager reports to the PMO Team Lead and Exco/Operations Manager, with feedback sessions at the weekly management meeting. The Project Manager (PM) shall be responsible for the management of the project team, the coordination, management, and liaison of all resources involved in each project including that relevant BUs are on track with their...

  • Project Manager

    6 days ago


    Johannesburg, South Africa Multi Search Full time

    **Responsibilities and duties** - Efficient and effective project management to maximise profit and maintain service excellence to clients - Plan and implement projects in accordance with the clear project management SOPs - Build technical knowledge and understanding of Technical offer in Lighting, Water and Electrical to ensure effective project management...

  • Project Manager

    6 days ago


    Johannesburg, South Africa b2b staffing solution Full time

    **JOB DESCRIPTION** **Position Name Project Manager** **D2** **Reports to Senior Manager: Senior Project Manager/Programme Manager** **Division COO** **Department EPMO** Our client has an exciting opportunity for Project Managers, must have a Diploma Project Management or related qualification (Certificate - Project Management - NQF Level 6) **Purpose...

  • Project Manager

    1 week ago


    Johannesburg, South Africa PBT Group Full time

    PBT Group has an opportunity for a Project Manager in the Financial Industry. The project manager is responsible for the direction, coordination, implementation, executive, control and completion of the project while remaining aligned with the strategy, commitments and goals of the organization. Project management responsibilities include the coordination...

  • Project Manager

    1 week ago


    Johannesburg, South Africa H2R Africa Full time

    Bachelor Degree (BCom, BSC, BIT)/Diploma or related experience Project Management Certification Minimum 5 years experience in Project Management Project Management experience - successfully run and implemented complex, multi disciplined projects Project Planning, scheduling, administration experience Experience with leading PMIS tools (MS Project...

  • Project Manager

    1 week ago


    Johannesburg, South Africa eSoft Development and Technologies Full time

    **Objective of this Scope of Work** - The main purpose of this position is the management of end to end delivery, coordination and implementation of the NCMS Strategic Review and C3 project. This will involve the day to day management of all stakeholders, activities and tasks as they relate to the delivery of the Project, such as the development;...

  • Project Manager

    2 days ago


    Johannesburg, South Africa NYHope Full time

    Key Responsibilities: Post-Discovery Management: Collaborate with the discovery team and customers to transition projects from the discovery phase to the implementation phase. Project Documentation: Create comprehensive project documentation, including user stories, project scope, timelines, and resource requirements. Scope Definition: Define clear project...

  • IT Project Manager

    18 hours ago


    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 72239 **Job Type** - Temp Contract **Job Title** - IT Project Manager **Computer Skills** - Ms Office **Industry** - Web Hosting **City** - Johannesburg **Province** - Gauteng - Position Overview- Responsibilities:- Project Planning and Execution: - Develop detailed project plans, timelines, and resource allocation strategies. - Lead...


  • Johannesburg, South Africa Isilumko Staffing Full time

    **_6-12 Month Contract (Market Related Salary)_** - Support the process of initiating projects and perform project planning - Ensure that valid and approved business cases are obtained before the commencement of new project work. - Review the authorisation of the project dimensions (scope, cost) prior to commencing project activities. - Participate in...

  • Project Manager

    1 week ago


    Johannesburg, South Africa TSM Consulting Full time

    The role of the Project Manager is to plan, execute and finalise projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. The project manager will also define the project’s objectives and oversee...

  • Project Manager

    1 week ago


    Johannesburg, South Africa eSoft Development and Technologies Full time

    **Scope of Services Definition** - Delivery of the project in accordance with BSTD Project Management processes. - Define plan, schedule and acceptance criteria - Define and manage scope of project, - Manage project resources and delivery of outputs, - Manage and report on project budget. - Quality control and compliance to specifications. - Manage risks,...

  • IT Project Manager

    4 days ago


    Johannesburg, South Africa Inkhanyeti Full time

    Our client is looking for a professional and detail-oriented Project manager. Project management responsibilities include the coordination and completion of projects on time within budget and to quality requirements.We are looking for an IT project manager available **immediately**, alternatively that is available in 30 days. **Minimum Experience...

  • Project Manager

    3 days ago


    Johannesburg, South Africa Surgo HR & Training Full time

    Our Client is an award-winning, internationally acclaimed digital solutions and technology service provider. With a track record of more than 20 years, they have become one of South Africa's leading providers of on-demand customer experience and digital solutions. **Job Purpose**: This a hybrid position for now, the p roject managers are responsible for...