Business Central Support Consultant

2 weeks ago

Cape Town, South Africa Zenzero Full time

We're looking for an experienced Business Central Support Consultant to join our growing team. As a front‑line consultant, you'll be more than just a problem solver. You'll act as a trusted advisor helping customers resolve issues, improve their processes, and gain real value from Microsoft Dynamics Business Central. Through day‑to‑day support, training, workshops, and proactive advice, you'll ensure our customers feel supported, confident, and successful. What You'll Do Customer Support & Advisory Be the first point of contact for Business Central support, providing clear, empathetic, and practical guidance. Troubleshoot and resolve issues across finance, supply chain, inventory, projects, manufacturing, and reporting modules. Deliver live training sessions, workshops, and recorded content to help users upskill. Provide proactive recommendations to improve system adoption and business outcomes. Functional & Technical Troubleshooting Analyse and resolve functional issues such as: posting errors, data integrity problems, reporting issues, configuration gaps, access issues. Support users with core BC processes including: Sales, Purchasing, Inventory, Finance, manufacturing and warehousing (where applicable). Focus on root‑cause resolution, ensuring long‑term fixes rather than quick patches. Collaboration Work closely with consultants, developers, and project teams to resolve complex cases. Escalate appropriately with detailed documentation when required. Contribute to internal knowledge sharing, QA reviews, and team huddles. Continuous Improvement Identify recurring customer issues and suggest system/process improvements. Keep up to date with new Business Central features, updates, and certification opportunities. Contribute to our knowledge base and customer‑facing resources. What You'll Bring Experience supporting Microsoft Dynamics Business Central (or Dynamics NAV). Strong functional knowledge across multiple BC modules (finance, supply chain, inventory, projects, and manufacturing a bonus). Ability to explain technical concepts in a clear, customer‑friendly way. Excellent communication and presentation skills; you're confident delivering training and guidance. Analytical and solution‑focused mindset, with a drive to find the root cause of issues. Collaborative team player who enjoys working cross‑functionally. #J-18808-Ljbffr

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