Restaurant General Manager

2 weeks ago

East London, South Africa Pty Full time

DescriptionA vacancy exists in the Operations Department for a Restaurant General Manager (RGM). Reporting to the Area Coach, this person will be responsible for achieving employee P&L, customer, profit and sales targets and maintain restaurant operational excellence in accordance with Company Policies and Procedures through team management. KEY RESPONSIBILITIES Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service. Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability. Forecast and schedule labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix. Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds. Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential. Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with heart, smart and courage. Manage cost controls in accordance with Company Policy and Procedures, directing the activities of employees in meeting targets placed on controllables, maximizing sales, operating efficiency and profitability. Manage Local Store Marketing (LSM) activities to grow sales. Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required. Achieve consistent results through team management. Requirements Prior supervisory and managerial experience in the Quick Service Restaurant (QSR) Industry English Proficiency Numeracy Proficiency Computer Literacy Financial Acumen All Star Certified + Individual Development Plan (IDP) in place RGM Academy and RGM Certified Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification A passion for product quality and the customer service experience, pride in the KFC Brand Work Level: Mid-Level Job Type: Permanent Salary: Market Related EE Position: Yes Location: East London #J-18808-Ljbffr

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