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Service Advisor

4 hours ago

Stellenbosch, South Africa Sydsen Full time

Key Performance Areas: Prepare for the arrival of customers and their vehicles Compile accurate job cards, cost estimates, and service recommendations Manage customer consultations upon arrival Update and maintain the Dealer Management System and vehicle control systems Liaise regularly with customers regarding vehicle status and progress Act as the link between customers, technicians, and the parts department Handle customer queries, complaints, and follow-ups professionally Maintain accurate service records and customer data Ensure accurate invoicing and payment processing Conduct professional vehicle handovers Perform customer follow-ups and service reminders Attend weekly service meetings The successful candidate should demonstrate a passion for dealing with people , consistently promote a professional business image, support colleagues where required, and actively promote the dealerships services and products. The goal is to deliver a service experience that exceeds customer expectations .Qualifications and Experience: Minimum of 2 years experience in a similar role within a motor dealership (essential) Grade 12 / Senior Certificate Motorcycle licence (Code A) preferred Must have own reliable transport Technical qualification and/or mechanical aptitude will be advantageous Skills and Personal Attributes: Excellent interpersonal and communication skills Strong customer and service orientation Effective problem-solving ability Self-management and resilience Team-oriented with a positive attitude Remuneration: A competitive salary , performance-based incentives, and standard company benefits including medical aid and provident fund contributions are offered.