Field Service Engineer

3 weeks ago

Johannesburg, South Africa Ann Swann Personnel Full time
Duties and Responsibilities 
  • Integration of New Software Solutions: Integrate new software solutions into existing technical customer environments, ensuring compatibility and optimal performance.
  • System Installation and Configuration: Install, configure, and calibrate software products, including tools and their controllers, to meet customer needs and specifications.
  • Handling Customer Queries: Address and resolve customer queries related to software functionality and performance, ensuring high levels of customer satisfaction.
  • Testing and Validation: Conduct thorough testing and validation of software systems to ensure reliability and adherence to industry standards.
  • Problem Analysis and Error Elimination: Analyze software-related problems and implement effective solutions to eliminate errors and improve system performance.
  • Customer Training: Provide training sessions to customers, ensuring they understand the operation and maintenance of the software systems.
  • Support During Pilot Phases: Assist customers during pilot phases of new software deployment, supporting the ramp-up of production and ensuring smooth transitions.
  • Maintenance Phase Support:
    • Ongoing Support: Provide ongoing remote or on-site production support as needed to ensure continuous operation.
    • Incident Follow-up: Follow up on IT incidents in collaboration with the product company to resolve issues promptly.
    • Shift Support: Offer shift support if necessary to accommodate customer needs and production schedules.
    • Reconfiguration and Modification: Perform reconfiguration and modifications to software systems based on customer requirements.
    • Software Updates: Implement software updates to maintain system efficiency and incorporate new features.
    • Preventive Maintenance: Conduct preventive maintenance, calibration, and other services such as installation, commissioning, and troubleshooting related to industrial tools.
Qualifications:
  • Education: Degree or diploma in Information Technology, Electronics and Communication, or equivalent. Certification courses in software and database management are advantageous.
  • Experience: Proven professional experience as a system administrator in the IT sector, with a minimum of 3+ years of relevant experience.
  • Technical Skills:
    • Server and workstation administration on Windows and UNIX, preferably including cluster technologies.
    • Installation and troubleshooting of hardware platforms.
    • Knowledge of network technology and data communications.
    • Experience with ORACLE and Microsoft SQL Server installation and administration.
    • Webserver installation, management, and troubleshooting, including Apache and IIS.
    • Basic knowledge of industrial automation, fieldbus techniques, and PLC programming is desirable.
    • Experience with software programming and scripting languages is advantageous.
  • Licenses: Valid driverâs license required.
  • Language Skills: Fluent in verbal and written English; additional local languages would be advantageous.
  • Soft Skills:
    • A proactive, dynamic, and enthusiastic team player with strong communication skills.
    • Self-motivated with a strong sense of responsibility.
    • Ability to handle complex multitasking situations under pressure.
    • Excellent interpersonal and organizational skills.
    • Open-minded and adaptable, with a passion for continuous learning and exploring new horizons.
    • Resourceful and entrepreneurial mindset, with the ability to drive progress and embrace technological advancements.
    • Collaborative, actively engaging as a team player, and seeking learning opportunities by leveraging diverse competencies.
  • Travel: Willingness to travel extensively as per business requirements.
  • Flexibility: Capability of adapting to flexible schedules, including shift support if necessary.

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