Customer Services Representative

1 week ago

Cape Town, South Africa The Legends Agency Full time

Customer Services Representative (UK Market) Industry: SaaS / Beauty & Wellness TechChannel: Live Chat Support (B2C & B2B UK Market Focus)Location: In office, Cape Town CBDLanguage Requirement: Native or fluent English (professional-level)Salary: R18,000 - R25,000 per month (CTC) About the Company Join a fast-growing Beauty & Wellness Tech brand redefining how salons, spas, and beauty professionals engage with clients through innovative SaaS solutions Play a central role in supporting UK-based clients and users, helping them thrive through intuitive digital tools What You'll Be Doing Live Chat Bot Management Operate and fine-tune AI-powered live chat systems (e.g., Intercom, Zendesk) to ensure seamless customer journeys Continuously improve chatbot flows, content, and decision trees based on user feedback Analyze engagement data to optimize automation and reduce support friction Customer & B2B Client Support Handle real-time inquiries from end-users and UK-based business clients with professionalism and empathy Guide clients through onboarding, account setup, troubleshooting, and advanced platform features Collaborate with product and onboarding teams to resolve issues and drive customer success Sales & Engagement Identify upsell and cross-sell opportunities during customer interactions Support demo scheduling, lead qualification, and prospect guidance Proactively follow up with inactive users to boost reactivation and satisfaction Issue Resolution & Documentation Escalate technical issues promptly, ensuring resolution in line with SLAs Maintain and update knowledge base entries Tag recurring queries that can be automated or streamlined What You'll Need Experience Minimum 2 years in B2B sales or client support, ideally within a SaaS or tech-driven environment UK Market Knowledge (Essential) Direct experience supporting or selling to UK-based clients, with an understanding of local communication styles and customer expectations Sales Confidence Comfortable managing the full sales cycle: from initial engagement and demoing to closing and onboarding Communication Skills Clear, persuasive, and professional written and verbal English communication Able to personalize engagement across chat, email, and follow-ups Digital Tool Savvy Proficient in Salesforce, Slack, Google Workspace, and Microsoft Office Prior experience with live chat platforms and CRM dashboards is a strong advantage Self-Starter Mentality Thrives in fast-paced environments with minimal supervision Takes initiative and drives tasks through to completion Organisation & Attention to Detail Skilled at juggling multiple client conversations, leads, and workflows without losing accuracy Bonus Points If You Have Experience in the beauty, wellness, or personal care industries A passion for digital tools, automation, and empowering small businesses Familiarity with SaaS solutions tailored to salons, spas, or e-commerce professionals

  • Customer Service Representative

    6 days ago

    Cape Town, South Africa InfyStrat Software Services Full time

    We are hiring Customer Service representative - Provide information about services or products - Provide clarifications on processes - Explain billing analysis - Handle complaints - Record details of inquiries, comments or complaints, transactions or interactions and take action accordingly - Inform about payments or arrange billings settlements - Refer...

  • Customer Service Representative

    1 week ago

    Cape Town, South Africa Exclusively Remote Full time

    Customer Service Telephonically Switchboard Representative We are seeking a skilled and customer-focused individual to join our team as a Customer Service Telephonically Switchboard Representative. If you have previous experience working with Amazon and possess excellent communication and problem-solving skills, we want to hear from you! As a Customer...

  • Customer Service Representative

    3 days ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Customer Service Representative-048G3DescriptionYour potential has a place here with TTEC's award-winning employment experience.. As a Customer Service Representative working on site in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and...

  • Customer Service Representative

    2 days ago

    Cape Town, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Do you have 12 months’ experience working in an international contact centre environment? What if you could make your job fit your lifestyle instead of it being the other way around? We’re a global technology and services leader that powers...

  • Customer Service Representative

    4 days ago

    Cape Town, South Africa CV Library Full time

    At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to...

  • Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Your potential has a place here with TTEC's award-winning employment experience.. As aCustomer Service Representativeworking on site in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You'll DoDo you have a passion...

  • Customer Service Representative

    2 weeks ago

    Cape Town, South Africa Rentalist Full time

    Location: Remote - About Us: - Job Description: Nestflo, a cutting-edge property technology SaaS platform, is seeking a dedicated **Customer Success Representative** to ensure our clients achieve exceptional results with our solutions. You will be instrumental in helping real estate agencies streamline operations, enhance tenant experiences, and maximize...

  • Customer Service Representative

    1 week ago

    Cape Town, South Africa TTEC Full time

    Customer Service Representative - Nights-03PC7 **Description**: Bringing smiles is what we do at TTEC... for you and the customer. As a Customer Service Representative - Nights working on site in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...

  • Customer Service Representative

    2 days ago

    Cape Town, South Africa TTEC Full time

    Customer Service Representative - Nights 041YW **Description**: Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Customer Service Representative - Nights**, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also...

  • Customer Sales and Service Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa RPO Recruitment Full time

    Job Title: Customer Sales and Service RepresentativeLocation: Cape Town, WaterforntJob Type: Full-timeJob Summary:RPO Recruitment is currently looking for a Customer Sales and Service Representative to join our client's team. As a Customer Sales and Service Representative, you will be responsible for providing exceptional customer service and sales support...