Pre-Auth Service Consultant

2 weeks ago

Durban, South Africa Discovery Limited Full time

Pre-Auth Service Consultant - Vitality Health Servicing - Talent Pool Apply for the Pre-Auth Service Consultant - Vitality Health Servicing - Talent Pool role at Discovery Limited . About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self‑driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. Key Purpose To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone. Key Outputs Confirm benefits according to set protocols and funding rules Accurately obtain and capture information to confirm correct funding Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved Serve key stakeholders in a customer‑centric way to ensure that we live by our service principles Keep up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced Continuously stay abreast of all digital servicing tools within the business and ensure that the functionality is fully understood Achieve and exceed key performance metrics relating to service delivery Deal with multiple interactions consistently and utilizing all available servicing tools Behavioural Competencies Following instruction and procedures (Self‑development) Analysing (Managing Complexity) Learning and researching (Nimble Learning) Presenting and communicating information (Communicating effectively) Delivering results and meeting customer expectations (Customer focus) Deciding and initiating action (Decision Quality) Working with people (Collaborating) Writing and reporting (Communicating effectively) Knowledge Anatomy and Physiology Skills Time Management Verbal and written communication Working under pressure Personal Attributes and Skills Customer Centric Able to work during international business hours (UK Time zone) Education and Experience Education Matric South African accredited Clinical Qualification Experience At least 6 months working experience in a customer services or clinical environment Employment Equity As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. Seniority level Associate Employment type Full‑time Job function Consulting, Information Technology, and Sales Referrals increase your chances of interviewing at Discovery Limited by 2x. Durban, KwaZulu‑Natal, South Africa. #J-18808-Ljbffr

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