Dispatch Supervisor
4 weeks ago
- Create and implement best practice dispatch principles, policies, and processes across the organisation to improve operational and financial performance.
- Plan, coordinate and manage the movement of outgoing export orders and those delivered locally through External Transporters.
- Manage External Transporters by ensuring correct quantities and products are loaded to that which was invoiced and ensure adherence to Service Level Agreements.
- Ensure standard load configurations are developed and adhered too.
- Track final product shipments, costs, and timelines according to requirements.
- Resolve shipment and inventory issues.
- Negotiate and Procure rates from 3PL service providers, such as port agents, transporters as well as origin stations.
- Compile estimates and quotations.
- Prepare accurate reports according to the expectations of management.
- Resolve any arising customer problems or complaints.
- Partner with the Sales Team and keep them informed and up to date on progress of deliveries.
- Assist in overseeing the warehouse, ensure the integrity of stock accuracy, and manage stock movements with the help of team members.
- Ensure that all export shipments comply with international trade regulations, customs requirements, and company policies.
- Stay up to date with changes in export regulations and implement necessary adjustments to procedures.
- Develop and maintain efficient export dispatch processes and procedures to enhance productivity and reduce costs.
- Ensure metrics, reports, and process documentation is available.
- Oversee Dispatch (Internal) as and when required.
- Ensure pest control and documentation is up to date.
- Ensure that all Health & Safety policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated
QUALIFICATIONS AND EXPERIENCE
- Education: Grade12 plus relevant degree or 3-year diploma.
- Minimum of 2 years experience in Freight Forwarding.
- Minimum of 2 years experience in Pricing / Estimates.
- Africa Cross Border Knowledge is advantageous.
- Understanding of incoterms, critical.
- Understanding of shipping line processes and requirements.
- Understanding of port charges and processes.
- Excellent administrative, computer and communication skills, people management, coaching abilities, teamwork, and time management
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