WIFI - Network Specialist (Level 2) Bilingual French

Overview BPO Executive - BPO, Tech and CX Enthusiast Ex-Bolt | Ex-Yoco | Gexel Montreal | Gexel South Africa Bilingual French Network & Wireless Technical Support (Level 2 & Level 3) Location: Umhlanga, Durban | Full-time | EST Time zone About the Role We are looking for skilled Network & Wireless Support (Level 2 / Level 3) to monitor, support, and optimise enterprise wireless and network environments for a Top Brand in Canada and the US and its clients. This role is ideal for a technically strong network agent who thrives in complex, SLA-driven environments and enjoys working across wireless, LAN, WAN, and security technologies. You will play a key role in ensuring network availability, performance, and reliability while supporting both operational and project-based initiatives. Key Responsibilities Monitor and control the performance and status of wireless and network components for the Client and its clients Perform complex testing, analysis, and troubleshooting of wireless and network technologies Diagnose and resolve advanced network issues using specialised software and hardware tools Implement solutions, modifications, installations, and maintenance of wireless and network equipment Coordinate with field services technicians to ensure successful completion of onsite activities Provide network administration support including maintenance, redesign, and implementation Evaluate and estimate new telecommunications implementations (LAN, WAN, security, etc.) Produce operational documentation and maintain the technical knowledge base Create and maintain reports including Capacity & Performance, Availability, SLA, and volumetric reporting Participate in a rotational 24/7 on-call support schedule Work shifts and occasional after-hours or weekend work as required Stay informed on emerging technologies and evolving network strategies Interface with project managers, customer experience managers, network designers, and architects Coach and mentor junior team members Adhere to incident, problem, and change management processes Soft Skills & Abilities Strong technical documentation skills (including Microsoft Visio) Ability to design and implement complex business solutions while considering technical and financial impacts Highly organised with strong attention to detail Commitment to quality and operational rigor Ability to negotiate and resolve issues in sensitive business environments Confident communicator, including at executive and stakeholder level Ability to perform effectively under pressure Strong teamwork and collaboration skills Bilingual in English and French (required) Technical Skills & Experience 1–3 years’ experience supporting complex or distributed enterprise networks Strong hands-on experience with LAN, WAN, and Telecommunications environments Solid understanding of the OSI model and core network protocols and services, including: TCP/IP, DNS, DHCP BGP, OSPF, EIGRP, RIP v1/v2 VLANs, VTP, Trunking, Port-Channeling, Spanning Tree Experience supporting and managing: Routers, switches, firewalls SD-WAN appliances Network Access Control (NAC) solutions Strong knowledge of wireless technologies and enterprise Wi-Fi environments Experience with authentication mechanisms (RADIUS, TACACS) VPN technologies, including IPSec remote access solutions Experience producing wired and wireless network designs Background in network operations and service support Why Join Us? Work in a highly technical, enterprise-grade environment Exposure to complex wireless and network infrastructures Collaborative team culture with strong technical mentorship Competitive remuneration and benefits Interested? Apply directly on LinkedIn or send your CV to Job Details Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Business Consulting and Services Referrals increase your chances of interviewing at PEAK Business Consulting by 2x Get notified about new Network Specialist jobs in Durban, KwaZulu-Natal, South Africa . #J-18808-Ljbffr