Business Operations Officer

Job DescriptionThe successful candidate will be responsible for the following key performance areas : Provide support to participants and clearing and settlement operators through various mediums or communication channels. Log, monitor, escalate and resolve calls on the call logging system according to agreed service level standards. Compile operational and performance reports (internal and external) and customer support engagement reports. Analyse data and insights from systems to improve the effectiveness and efficiency of payment and settlement services. Monitor the system and its interlinked ancillary systems to ensure that all settlements take place within agreed standards and escalate when necessary. Conduct system testing and monitor market testing according to a system test framework, and test the cases developed by the system tester. Participate in projects by executing assigned tasks arising from changes to regulations, business and technology. Contribute towards and review business and functional requirements and test cases. Execute billing, reconcile financial accounts and ensure that costs are recovered. Assist with on-the-job training for South African Reserve Bank staff. Conduct participant training. Contribute towards the induction programme for new employees. Compile evidence or sample information for internal and external auditors and contribute to the Principles for Financial Market Infrastructures assessments. Identify and report on the operational risks of the unit. Prepare and execute resilience tests in line with business continuity management. Compile and update the operational and system manuals, procedures and processes. Execute the activities set out by the stakeholder management framework at the appropriate level to support operations. Coordinate and execute the onboarding and termination of participants (banks and non-banks) on the real-time gross settlement (RTGS) system. Capture, verify and update master data changes on the RTGS system. Execute and / or monitor the internal and external operational system changes. QualificationsTo be considered for this position, candidates must be in possession of : a National Diploma (NQF 6) in Business Administration, Financial Management or Operations Management; and a minimum of two to five years' experience in financial services and / or banking services.Additional requirements include : industry, organisational and business awareness knowledge and skill; quality assurance knowledge and skill; continuous improvement knowledge and skill; continued learning and / or professional development knowledge and skill; knowledge of : the national payment system; the settlement system; risk management; central banking; relevant legislation; computer literacy skills; decision-making skills; problem-solving skills; and verbal and written communication skills.In line with the SARB's commitment to diversifying its workforce, preference will be given to suitable candidates from designated groups. People with disabilities are welcome to apply.The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his / her competence and experience.Human Resources DepartmentAbout UsAbout SARBPrimary mandate of the SARBSection of the Constitution of South Africa states the mandate of the SARB as follows : The primary object of the South African Reserve Bank is to protect the value of the currency in the interest of balanced and sustainable economic growth in the Republic.The South African Reserve Bank, in support of its primary objective, must perform its functions independently and without fear, favour or prejudice.WHAT WE DOMonetary PolicyThe Constitution gives the SARB the mandate to protect the value of the rand. We use interest rates to keep inflation low and steady.Financial StabilityThe SARB has a mandate to protect and enhance financial stability. We identify and mitigate systemic risks that might disrupt the financial system.Prudential RegulationThe Prudential Authority regulates financial institutions and market infrastructures to promote and enhance their safety and soundness, and support financial stability.Financial MarketsOpen market operations are the main tool we use to implement monetary policy. We manage South Africa's gold and foreign exchange reserves.Financial SurveillanceThe SARB is responsible for regulating cross-border transactions, preventing the abuse of the financial system and supporting the regulation of financial institutions.Payments and SettlementsThe SARB is responsible for ensuring the safety and soundness of the national payment system, which is the backbone of South Africa's modern financial system.StatisticsThe SARB provides important economic and financial statistics that present an overview of the economic situation in South Africa.ResearchResearch conducted by the SARB focuses on economics, financial stability, banking and emerging trends in finance. Our research supports policy decision-making.Banknotes and CoinThe SARB has the sole right to make, issue and destroy banknotes and coin in South Africa.About the TeamThe National Payment System (NPS) comprises of the entire payment process including all the tools, systems, mechanisms, institutions, agreements, procedures, rules or laws applied or utilised to effect payment. The NPS therefore facilitates the circulation of money, that is, it enables transacting parties to exchange value.Participants within the NPS provide the payment mechanisms / instruments and infrastructure to enable the participants and their clients to effect payments. These instruments can be credit cards, cheques, and electronic funds transfers (EFTs), such as debit and credit orders for example. The generation of financial transactions arising from the use of these instruments result in interbank payment and settlement obligations. Central banks have always played an important role in countries' national payment systems. Where payments result in interbank obligations, central banks normally provide the interbank settlement facilities. #J-18808-Ljbffr