Head of Customer Experience

A leading e-commerce company is looking for a Head of Customer Success to lead its global customer experience function. This strategic remote role involves owning the customer journey, establishing success metrics, and mentoring a high-performing team. Applicants should have at least 5 years of experience in customer success operations and a background in...

Job Title : Head of Customer Experience Contractor Fee : $2500 - $3000 / month (USD) Work Arrangement : Remote Engagement Type : Independent Contractor Commitment : Full-time (Approx. 40 hours / week) Company Overview Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable responsible businesses...

A leading direct placement agency is seeking a Head of Customer Experience to oversee CX operations for a fast-growing DTC e-commerce business. The ideal candidate will take ownership of performance metrics and manage an offshore team while ensuring exceptional service across customer touch points. This role requires proven leadership in customer experience...

Overview Job Title: Customer Experience Director. Location: Cape Town – with travel to Johannesburg as required. Reports to: General Manager of Operations. Key Responsibilities Oversee daily operations of the Cape Town main hub and Johannesburg team. Manage a call centre‑style customer service team handling inbound calls from direct customers and...

Teneo is a leading online school, serving thousands of students and families across the world. We’re building the future of digital‑first education – combining world‑class teaching with cutting‑edge technology to deliver an unparalleled customer and learner experience. THE ROLE The Head of Customer Operations is responsible for overseeing and...

Company Description Head of AI is an exciting new company based in the UK, providing A-Player Chief AI Officers to mid-size and large businesses (£10m+) on a fractional (part-time) basis. Year one growth has been significant, we have raised investment and are now building a team to support the Founders/CEO. Role Description This is a full-time remote role...

Lead Customer Experience for a Fast-Growing Online Betting Brand, Cape Town-Based Gambling/iGaming Industry | Market Related Salary | Hybrid (Office-Based) | 9am -5pm (SA/UK Hours) About Our Client Our client is an innovative player in the online betting space, offering a dynamic and engaging platform for sports and casino enthusiasts. With a customer-first...

Job Title: Head of Customer Success Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactiveHead of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to...

A leading fintech company in Johannesburg is seeking a Head of Creative to lead a rebranding initiative and inspire the creative team. You will shape the brand strategy, ensuring alignment with business goals while fostering creativity through leadership. Ideal candidates will have 7-8 years of experience in creative leadership, preferably in the fintech...

About The Role As Exante's Customer Experience Manager, you'll be at the heart of our commitment to customer‑centricity. You will proactively champion service excellence across all teams, act as the voice of the customer, and spearhead initiatives that elevate satisfaction and loyalty. Reporting Line: Marketing Director Worksite: Remote Responsibilities...