Product Manager

Experience required Fluent in English, verbal and written;3-5 years experience in a clinical laboratory environment preferredProven track record in project implementation and large project rollouts within the IVD marketPrevious management experience advantageousSound Regulatory knowledgeClinical & product knowledge beneficialQualifications A Grade 12 certificate as a minimum requirementTertiary qualification in related field advantageousSupport product strategy & vision: Support the development and execution of the product strategy for clinical pathologyDefine and maintain a product roadmap in alignment with market needs and corporate objectivesConduct market research to identify customer needs, industry trends, and competitive landscapeCompliance & regulatory requirements: Ensure that the product meets relevant regulatory standardsWork closely with regulatory affairs teams to navigate product certifications, quality control processes, and compliance with medical device regulationsMaintain awareness of healthcare standards and guidelines to ensure the product adheres to safety, efficacy, and quality requirementsCustomer & market focus: Assist Sales Consultants to network & develop relationships with new customers and to manage existing customersBuild and maintain relationships with healthcare professionals, including pathologists and clinical leaders, to understand their needs and gather feedback on product performanceAttend all applicable National & International CongressesCross-functional collaboration: Partner with sales, marketing, and service teams to ensure that product messaging, training, and support are aligned with customer expectations and product capabilitiesSupport Admin staff to ensure stock rotationAssisting the Tenders & Quotes department with all queries on specificationsProduct lifecycle management: Oversee the product lifecycle from start to finish and post-launch updates, ensuring the product stays competitive and addresses emerging technological and customer needsControl stock levelsProduct performance monitoring:Use performance feedback and analytics to drive product iterations and updates, ensuring continued product relevance and improvementAddress any post-launch issues related to product quality or usability, coordinating with customer support teams for resolutionStrategic project implementation: Serve as the relational bridge between customer and the divisions internal departmentsSupport the competitive win strategy through successful execution of large-scale projectsFinancial & business outcomes: Oversee the products financial performance, ensuring it meets profitability targets while maintaining competitive pricing within the healthcare marketAssisting Sales team in achieving budgets by driving salesLaunch strategy: Collaborate with the marketing and sales teams to develop product launch strategies, including go-to-market campaigns, product training, and customer supportSupport sales efforts with product knowledge and materials, ensuring sales teams are equipped to sell the product effectivelyRisk management & issue resolution: Proactively address challenges related to customer adoption, ensuring smooth transitions during product implementation and trainingEnsure product upgrades and improvements are well-managed and communicated to existing customersTraining & support: Ensure that the Sales Consultants receive adequate training and support for the correct use of the products as well as in the latest products and product differentiators.Management of team: Management of the Application Specialists.