CRM Architect II

5 days ago

Stellenbosch, South Africa Capitec Bank Full time

Purpose Statement To be a client engagement technical expert and apply data, systems, and engineering expertise to support, track, develop, and improve client engagement programmes, campaigns, and prompts throughout the client engagement lifecycle. To conceptualise, articulate, design, and build Client Relationship Management (CRM) solution designs tailored to specific communication programmes, campaigns, and prompt business requirements. Experience Minimum: 2-3 years of technical CRM experience in a client relationship environment or business engineering, understanding data, modelling, selection, systems, and integration points from a client-centric perspective. At least 1 year of experience working on Salesforce Marketing Cloud and/or other CRM platforms. Experience working cross-functionally with multiple stakeholders. Experience operating in an environment practicing Agile methodology. Ideal: Over 2 years’ experience in Customer Engagement (CE), understanding data, modelling, selection, systems, and integration points from a client-centric view. Over 2 years of program or business engineering project experience. Qualifications (Minimum) A relevant tertiary qualification in SAFe Program Consultant (SPC) or similar. Qualifications (Ideal or Preferred) Honours Degree in Information Technology or a related field. Knowledge Minimum: Salesforce Marketing Cloud Salesforce CRM Process engineering Analytics and modelling System integration, APIs Customer relationship management principles, tools, and methods Understanding of data, modelling, selection, systems, and integration points from a client-centric perspective. Stakeholder engagement and management principles and practices Agile methodology Ideal: Customer Experience (CX) or Customer Engagement (CE) journey mapping Technical CRM program development AI modelling Digital channel development and integration Skills Analytical skills Communication skills Interpersonal and relationship management skills Planning, organizing, and coordination skills Problem-solving skills Conditions of Employment Clear criminal and credit record #J-18808-Ljbffr

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