Incident Manager

23 hours ago


Cape Town, South Africa Data Centrix Full time

Knowledge, Skills and Experience Relevant Certificate or IT Diploma ITIL Foundations 5 years IT Experience 2-3 years experience as an Incident Manager Good understanding of Incident management processes and reporting Metrix, ITSM tools, financial services systems knowledge advantageous IT Risk and Cyber Security awareness advantageous Excel skills intermediate level Change Management (stand in for Change Manager or running with changes fixing incidents) Reporting and trending on stats and SLA Identifying process improvements Knowledge Base in ServiceNow this is key for Incident Management.


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