Field Support Engineer

4 months ago

Sandton, South Africa IOCO Full time

Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.

We are seeking a Field Support Engineer  to join our team and provide on-site technical support and assistance to clients or customers.  You'll play a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing to the overall success of the organization.

What you’ll do:

  • Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
  • Asset input - To ensure that all assets are correctly entered into the system.
  • User Satisfaction - To ensure that the user is satisfied with the service provision
  • Meet SLA Requirements - To repair identified problems to meet average contractual SLA requirements
  • All calls which can be resolved remotely is redirected back to the remote support team.
  • Productive Call Rate - To ensure that the agreed-upon number of calls are resolved per day.
  • Productive Time - Maintain productivity of >75%
  • Instruments - To ensure that all company equipment are kept in good condition at all times (Desktop PC, Tablet/Charger/Cover)
  • Closure Codes - To ensure that correct closure codes are used
  • Work Flows - Adherence to Call Management System/any assisted tool used workflows
  • Call Ageing - Ensure that no calls have aged past the agreed-upon number of days and those that have, are escalated to ensure closure. All calls to be regularly updated correctly with relevant details.
  • Problem-Solving - To listen and probe user problems, to accurately interpret cause and to resolve problems by following correct technical routines
  • Repeat Calls - To limit the number of recurring calls
  • HR Policies and Procedures - To ensure that all HR Policies and Procedures as well as BU Specific procedures are adhered to, e.g. house rules, timekeeping, housekeeping and dress code, etc.
  • Faulty Hardware - To ensure that all faulty parts are replaced and that parts removed are returned to stores
  • Dockets/Job Cards - To ensure that all dockets/job cards are updated correctly with relevant details, within the deadline provided.
  • Documentation - To ensure that all forms required for processing are submitted on time - Expense claims/Leave/Standby/all other documentation. All travel claim information to correspond with calls assigned to individual in Call Management System
  • Training - To ensure that training is completed during required deadlines.

Your expertise:

  • 1 Year practical in-service delivery; desk top support. 
  • Experience in mobile device support
  • Experience in network support

Qualifications required:

  • Required qualification
    • National Senior Certificate (Matric)
    • A+
    • N+
    • MCSA or Microsoft Equivalent
  • Preferred qualification
    • MCSE or Microsoft Equivalent

Other information applicable to the opportunity:

  • Permanent Position
  • Location: Sandton
  • Work Environment: Office Bound )(Onsite)
  • Physical Demands: The physical demands of the job, including bending, sitting, lifting, and driving
  • Travel: Traveling will be required, own transportation required

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

  • Field Support Engineer

    2 months ago

    Sandton, South Africa IOCO Full time

    Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job.We are seeking a Field Support Engineer who will provide on-site support for various systems, equipment, or software, ensuring that clients' technology operates smoothly and efficiently.  What you’ll do:Experience in mobile device supportResponsible for...

  • Field Support Engineer

    2 months ago

    Sandton, South Africa IOCO Full time

    Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We are seeking a Field Support Engineer who will provide on-site support for various systems, equipment, or software, ensuring that clients' technology operates smoothly and efficiently.    What you’ll do: Experience in mobile device support...

  • Field Support Engineer

    2 months ago

    Sandton, South Africa Adzuna ZA B C2 Full time

    Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job.We are seeking a Field Support Engineer who will provide on-site support for various systems, equipment, or software, ensuring that clients' technology operates smoothly and efficiently.  What you’ll do:Experience in mobile device supportResponsible for...

  • Field Support Specialist

    3 weeks ago

    Sandton, South Africa IOCO Full time

    About the RoleWe are seeking a highly skilled Field Support Engineer to join our team at iOCO Infrastructure Services. As a Field Support Engineer, you will be responsible for providing on-site technical support to our clients, ensuring that their technology infrastructure operates smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide...

  • Field Support Engineer x2

    4 months ago

    Sandton, South Africa IOCO Full time

    Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.We are seeking x2 Field Support Engineers to join our team and provide on-site technical support and assistance to clients or customers.  As a Field Support Engineer, you'll play a crucial role in ensuring that clients receive timely and effective...

  • Field Support Engineer

    3 weeks ago

    Sandton, South Africa IOCO Full time

    About the RoleWe are seeking a highly skilled Field Support Engineer to join our team at iOCO Infrastructure Services. As a Field Support Engineer, you will play a crucial role in providing on-site technical support and assistance to our clients, ensuring timely and effective technical support and contributing to the overall success of the organization.Key...

  • Field Services Engineer

    4 months ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingWe require the services of a field engineer who will be required to provide onsite services to our clients. The engineer will be focused on the service provider business which deals with client wide area network (WAN) environments. The candidate will be required but not limited to physically install routers, switches, phones, cabling,...

  • Technical Support Engineer

    2 weeks ago

    Sandton, South Africa Exxaro Recruitment Full time

    At the heart of Exxaro Resources, our success story is not just written in numbers but in the vibrant tapestry of our people. We are more than a company.  We are a winning team, a community of passionate individuals who find fulfilment in shared victories. Joining Exxaro isn't just about a job; it's about becoming part of a winning family, where each member...

  • SD-WAN Support Engineer

    4 months ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingYou will be responsible for the triage and root cause identification of all SDWAN related issues that are identified for attention. A key element to the role is the use of tooling and problem solving approach to rapidly identify probable cause and either resolve or pass onto the next engineering level to address. This will include all...

  • Technical Support Engineer

    3 weeks ago

    Sandton, South Africa Hyphen Technologies (Pty) Full time

    Job SummaryHyphen Technologies (Pty) is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for performing onsite hardware, software, and peripheral updates and repairs in an organization.Key ResponsibilitiesPerform routine maintenance and repairs on hardware, software, and peripherals to ensure...

  • Field Services Specialist

    7 days ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingWe are seeking a skilled Field Services Engineer to provide onsite support to our clients. The successful candidate will be responsible for delivering high-quality services in client WAN environments. Key responsibilities include installing routers, switches, phones, cabling, racking, and stacking.RequirementsEducation: Grade 12Diploma or...

  • Intermediate BI Support Engineer

    4 months ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingAre you looking for a way to make a difference in your career and that of your team? Do you want to work in an environment where people care about their careers, and where they take time out to help you with your development? We believe we're looking at the right person for this role.As an Intermediate BI Support Engineer, you'll be part...

  • Field Services Specialist

    2 weeks ago

    Sandton, South Africa Dimension Data Full time

    Job SummaryWe are seeking a skilled Field Services Engineer to provide onsite support to our clients. The successful candidate will be responsible for installing and maintaining client WAN environments, including routers, switches, phones, and cabling.Key ResponsibilitiesInstall and configure network equipment, including routers and switchesProvide onsite...

  • Engineering Underwriter

    4 months ago

    Sandton, South Africa Green Marble Recruitment Consultants Full time

    Niche underwriting agency, specialising in engineering-related insurance products is looking for an Engineering Underwriter to join their dynamic team in Johannesburg. 3- 4 years' experience with at least 1 year in the engineering underwriting field is essential. **Minimum Requirement** - Matric. - Engineering or Insurance qualification would be an...

  • ICT Support Engineer

    4 months ago

    Sandton, South Africa HR Genie Full time

    &Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care for the sustainability of our communities and environment. Every single &Beyonder makes a huge difference to our success and our contribution to the world,...

  • ICT Support Engineer

    4 months ago

    Sandton, South Africa HR Genie Full time

    &Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care for the sustainability of our communities and environment. Every single &Beyonder makes a huge difference to our success and our contribution to the world,...

  • Civil Engineering Specialist

    1 week ago

    Sandton, South Africa Rand Water Full time

    Rand Water is seeking a skilled Civil Engineering Technician to join our team. The successful candidate will be responsible for supporting Project Managers with the planning, execution, and administration of projects, site meetings, and daily management of laborers on the job site. Key responsibilities include: * Collaborating with Project Managers to...

  • Application Support DevOps Engineer

    1 week ago

    Sandton, South Africa Investec Full time

    Job SummaryWe are seeking an experienced Application Support DevOps Engineer to join our team at Investec Sandton. The successful candidate will be responsible for providing internal support to our Lending applications in Private Banking Technology.Key ResponsibilitiesProvide day-to-day support to our Lending applicationsEngage with Investec business...

  • SD-WAN Network Engineer

    3 weeks ago

    Sandton, South Africa Dimension Data Full time

    Job DescriptionJob Title: SD-WAN Network EngineerJob Summary:We are seeking a highly skilled SD-WAN Network Engineer to join our team at Dimension Data. As a key member of our team, you will be responsible for the deployment and technical oversight of SD-WAN networks, including the deployment of hubs, legacy interconnects, and templates for site types...

  • Process Engineer

    3 months ago

    Sandton, South Africa HR Genie Full time

    We are currently looking for a Process Engineer to join our team. This is a 6 month contract position based in Sandton.Minimum requirements:Bachelor Degree in Business, Business Administration, Industrial/Management Engineering or IT related field, or equivalent (5 or more years) experience in Process ImprovementThree (3) to seven (7) years working...