VIlla Manager

1 month ago

Grahamstown, South Africa Bright Search Recruitment (Pty) Ltd Full time
  1. Guest Services: Ensuring the satisfaction and comfort of guests staying at the villa. This includes welcoming guests upon arrival, providing orientation to the property, and addressing any inquiries or concerns throughout their stay.
  2. Staff Management: Hiring, training, scheduling, and supervising villa staff, such as housekeepers, chefs, gardeners, and maintenance workers. Ensuring that staff members deliver high-quality service and adhere to professional standards.
  3. Property Maintenance: Supervising the maintenance and upkeep of the villa and its grounds. This includes regular inspections, scheduling repairs and maintenance tasks, and ensuring that the property is clean, well-maintained, and in good working order.
  4. Housekeeping: Overseeing housekeeping operations to ensure that the villa is cleaned and prepared to the highest standards before and after guest stays. This may involve managing cleaning schedules, inventory control for cleaning supplies, and implementing cleaning protocols.
  5. Hospitality Services: Arranging additional services and amenities for guests, such as transportation, tours, spa treatments, private dining experiences, or special events. Coordinating these services with external vendors or in-house staff as necessary.
  6. Security: Implementing security measures to ensure the safety and privacy of guests and the property. This may include hiring security personnel, installing security systems, and monitoring access to the villa.
  7. Administrative Tasks: Handling administrative duties such as managing reservations, coordinating guest arrivals and departures, maintaining guest records, and managing financial transactions such as invoicing, billing, and budgeting.
  8. Vendor and Supplier Management: Establishing relationships with vendors and suppliers for goods and services needed for the villa, negotiating contracts and pricing, and ensuring timely delivery of supplies and maintenance services.
  9. Guest Relations: Building rapport with guests and anticipating their needs to provide personalized service and enhance their overall experience. Handling guest feedback, complaints, and special requests in a prompt and professional manner.
  10. Emergency Preparedness: Developing and implementing emergency procedures to handle situations such as medical emergencies, natural disasters, or security incidents. Ensuring that staff are trained to respond effectively to emergencies and that guests are informed of safety protocols.

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