Program Assistant

1 week ago


Worcester, South Africa Massachusetts Nonprofit Network Full time

Summary: The Section 8 Program Assistant provides support to a team of Program Representatives by performing a variety of administrative tasks in a team-oriented work environment.Responsibilities include, but are not limited to:Organize and mail recertification paperwork for Program Representatives Manage, track, and report on the status of participant’s submission of required paperwork and assist with mailing of packages and notices. Assist in the review of submitted documentation and follow up with program participant’s income, assets, and other necessary documents Scan documents in a timely manner into the required software system Assist with calculation of participant’s income, assets and expenses to determine continued participation in the program. Maintain communication with program representatives regarding documentation and audit requirements, as needed. Provide support to managers and others with special projects as assigned. Respond to phone calls and provide information requested to clients, property owners, and other external partners. Maintain a filing system for both active and inactive participants files. Participate in regular staff meetings and trainings required by the funding source and/or RCAP Solutions, Inc. Required Knowledge, Skills, and Abilities:Education and/or Experience: High school with 1 to 2 years related experience working at a housing or social service agency serving similar population as RCAP’s; some college preferred. Ability to read and interpret program related documents; write routine reports and correspondence; provide excellent customer service; and good public speaking skills. Ability to read and write Spanish preferred. Ability to multi-task, meet deadlines, and have good mathematical skills. Computer Skills: Must be proficient in Microsoft office software including Outlook, Word, and Excel. #J-18808-Ljbffr



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