Junior Process Analyst

7 days ago

Johannesburg, South Africa Planet10 Full time

We are seeking a detail-oriented and proactive Junior Process Analyst to join our Process Optimization team. The successful candidate will assist in:

  • Deriving and documenting detailed work instructions (Standard Operating Procedures) from defined Business Processes.
  • Analysing, improving, and streamlining our business processes to enhance efficiency and customer satisfaction.

This is an excellent opportunity for someone looking to grow their career in a dynamic and innovative digital banking environment.

  • Bachelor's degree in Business Administration, Finance, Information Systems, Engineering, or a related field.
  • 0-2 years of experience in process analysis, business analysis, or a related field (internships and academic projects are considered).
  • Strong analytical and problem-solving skills.
  • Proficiency in process mapping and analysis tools (e.g., ARIS, Microsoft Visio, Lucid chart).
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively in a team environment.
  • Attention to detail and organizational skills.

Process Analysis:

  • Assist in analysing existing business processes and workflows to identify inefficiencies and areas for improvement.
  • Document current processes using, BPMN and UPN process maps.
  • Document detailed Standard Operating Procedures (SOPs) for as-is processes.
  • Validate SOPs with SMEs and Product Owners.
  • Classify and publish SOPs to the Bank’s defined repository.

Process Improvement:

  • Work with senior analysts to identify process improvement solutions.
  • Assist in designing and testing new processes, and monitoring their effectiveness post-implementation.

Stakeholder Collaboration:

  • Collaborate with various departments to gather information, process and activity details, and understand process challenges.
  • Communicate findings and recommendations to stakeholders clearly and effectively.

Reporting and Documentation:

  • Prepare reports and presentations on process improvement findings and recommendations.
  • Maintain accurate and up-to-date documentation of process changes and improvements.

Continuous Learning:

  • Stay updated with industry trends and best practices in process analysis and digital banking.
  • Participate in training and development programs to enhance skills and knowledge.

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