Account Manager

Found in: Whatjobs ZA C2 - 4 days ago


Johannesburg, South Africa FOUR POINT 0 Full time
The Account Managers role is to oversee a portfolio of assigned customers and ensure the customers needs are met timeously, develop new business from existing clients, manage expectations, and actively seek new sales opportunities.

Responsibilities:
  • Establish and maintain a professional relationship with clients.
  • Coordinate with various teams so that the customers expectations are met.
  • Help develop initiatives to increase customer satisfaction and retention.
  • Actively pursue new clients promoting products.
  • Assist all teams to meet financial targets and growth objectives.
  • Upsell services and solutions.
  • Communicate with clients to understand their needs and explain product value.
  • Build relationships with clients.
  • Maintain updated knowledge of company products and services.
  • Resolve complaints and preventing additional issues by improving processes, assisting with critical issues and escalations.
  • Act as a client advocate with a focus on improving the buyer experience.
  • Offer solution-based proposals to clients - taking their requirements and developing a basket of products that will be used to ensure a successful completion of the project.
  • Attend to enquiries.
  • Maintain the companies CRM program ensuring all meetings are uploaded promptly and customer record is maintained.
Essential Requirements:
  • An electrical or related degree/diploma/education/experience.
  • A proven sales record of at least 5 years with customer loyalty and retention in a related industry.
  • Business background or education.
  • Formal Presentation Skills.
  • Experience working with both direct and indirect customers.
  • Familiar with CRM software.
  • Deep understanding of consumer behaviours and industry trends.

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