WFM Resource Planner — Forecast

**Position Title: WFM Planner** **Position Summary**: **The primary responsibilities of a Workforce Management (WFM) Planner includes**: - Management of multiple accounts/sites end to end planning - Developing and maintaining accurate forecasting and capacity planning models to ensure efficient and effective staffing levels - Monitoring call center metrics...

Apply for the Resource Planner role at Tracker Connect Introduction The Resource Planner will be responsible for daily Alvaria WFM updates and administration, intraday processes, agent scheduling, call /staffing, results forecasting to drive and maintain Service Level objectives and maximise efficiency and occupancy within the Tracker Contact Centres....

**Listing reference**: track_001456 **Listing status**: Online **Position summary**: **Industry**:IT & Internet **Job category**:Customer Service **Location**:Randburg **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Introduction**: The Resource Planner will be responsible for daily Alvaria WFM updates and administration,...

The Resource Planner will be responsible for daily Alvaria WFM updates and administration, intraday processes, agent scheduling, call /staffing, results forecasting to drive and maintain Service Level objectives and maximise efficiency and occupancy within the Tracker Contact Centres. Accurately forecast staffing requirements Creation of agent schedules that...

**Listing reference**: track_001536 - **Listing status**: Online **Position summary**: - **Industry**:IT & Internet- **Job category**:Customer Service- - **Location**:Randburg- **Contract**:Permanent- - **Remuneration**:Market Related- **EE position**:Yes **Introduction**: The Resource Planner will be responsible for daily Alvaria WFM updates and...

Listing reference: track_001536Listing status: OnlineApply by: 10 December 2025Position summaryIndustry: IT & InternetJob category: Customer ServiceLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionThe Resource Planner will be responsible for daily Alvaria WFM updates and administration, intraday processes, agent...

Position SummaryIndustry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroductionThe Resource Planner will be responsible for daily Alvaria WFM updates and administration, intraday processes, agent scheduling, call /staffing, results forecasting to drive and maintain Service Level...

Resource Planner - JHB North Resource Planner required in the Customer Experience Operations Department of a Randburg-based company. Responsible for daily Aspect WFM updates and administration, intraday processes, agent scheduling and call/staffing and results forecasting to maintain Service Level Objectives and maximise the efficiency of the Customer...

**Position Title: WFM - Team Lead Planning** **Position Summary**: The primary responsibilities of a Workforce Management (WFM) Planning Team Leader includes: - To lead a team of Workforce Management Planners to ensure that the call center's staffing levels are in line with the business's needs. Some of the key responsibilities of a WFM Planning Manager...

A leading technology service provider seeks a Resource Planner in Randburg to manage daily workforce management updates. The role includes forecasting staffing needs, scheduling agents, and optimizing resource utilization to ensure efficient operations in the contact center. Ideal candidates should have extensive experience in workforce management, a...