Head of Customer Experience

Reporting directly to the COO, you will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across all touchpoints. Your role will encompass fostering a service culture, driving service excellence, and acting as the voice of the customer in all decision-making processes.Key Responsibilities:Define and...

Reporting directly to the COO, you will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across all touch-points. Your role will encompass fostering a service culture, driving service excellence, and acting as the voice of the customer in all decision-making processes.Key Responsibilities:Define and...

Reporting directly to the COO, you will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across all touch-points. Your role will encompass fostering a service culture, driving service excellence, and acting as the voice of the customer in all decision-making processes.Key Responsibilities: Define and...

Key Responsibilities: Define and communicate the service framework to ensure alignment and understanding across all business units. Develop comprehensive customer journeys and micro-journeys catalogue, along with CX frameworks and SOPs. Drive Voice of Customer (VOC), NPS, CSAT, CRM, and complaints management solutions. Cultivate a customer-centric culture...

Job Summary: As the Divisional Head of Retail Banking, reporting to the Managing Director, you'll play a pivotal role in managing retail business within the Namibian market. Your primary responsibility will be to provide overall direction and supervision of the Group's strategies, ensuring alignment with business objectives.Key Responsibilities: Formulate...

Job Summary: As the Divisional Head of Retail Banking, reporting to the Managing Director, you'll play a pivotal role in managing retail business within the Namibian market. Your primary responsibility will be to provide overall direction and supervision of the Group's strategies, ensuring alignment with business objectives.Key Responsibilities: Formulate...

Job Summary:As the Divisional Head of Retail Banking, reporting to the Managing Director, you'll play a pivotal role in managing retail business within the Namibian market. Your primary responsibility will be to provide overall direction and supervision of the Group's strategies, ensuring alignment with business objectives.Key...

Key Responsibilities: Formulate and review short, medium, and long-term strategies for Retail Banking in line with the Bank's group plan Set targets for Retail Banking bank-wide by products, regions, and branches Develop and implement strategies for Retail Banking, including marketing and sales strategies, product development, and customer relationship...

Job Summary:As the Head of Channels, reporting to the Executive Director of Operations, you'll be responsible for deploying card-based and technology-driven products and services across our entire network and service channels. Your role will involve creating and managing cross-functional partnerships to ensure participation in leading settlement...

Job Summary: As the Head of Channels, reporting to the Executive Director of Operations, you'll be responsible for deploying card-based and technology-driven products and services across our entire network and service channels. Your role will involve creating and managing cross-functional partnerships to ensure participation in leading settlement platforms,...

As the Head of Internal Audit , you will play a pivotal role in ensuring compliance with sound internal auditing standards while establishing and implementing robust audit charters, plans, and procedures. Reporting directly to the Board Audit Committee , your responsibilities will include coordinating and supervising audit functions to monitor compliance...

As the Head of Internal Audit, you will play a pivotal role in ensuring compliance with sound internal auditing standards while establishing and implementing robust audit charters, plans, and procedures. Reporting directly to the Board Audit Committee, your responsibilities will include coordinating and supervising audit functions to monitor compliance with...

Job Summary:As the Head of Corporate Counsel, you will play a pivotal role in providing legal counsel and support to the Bank and its subsidiaries. This includes handling diverse areas such as contracts, litigation, dispute resolution, credit matters, and employment issues.Specific Duties & Responsibilities:Regular/Routine:Reviewing documents for credit...

Job Summary: As the Head of Corporate Counsel, you will play a pivotal role in providing legal counsel and support to the Bank and its subsidiaries. This includes handling diverse areas such as contracts, litigation, dispute resolution, credit matters, and employment issues. Specific Duties & Responsibilities: Regular/Routine: Reviewing documents for...

Job Summary:As the Head of Corporate Counsel, you will play a pivotal role in providing legal counsel and support to the Bank and its subsidiaries. This includes handling diverse areas such as contracts, litigation, dispute resolution, credit matters, and employment issues.Specific Duties & Responsibilities:Regular/Routine:Reviewing documents for credit...

Job Summary: As the Head of Corporate Counsel , you will play a pivotal role in providing legal counsel and support to the Bank and its subsidiaries. This includes handling diverse areas such as contracts, litigation, dispute resolution, credit matters, and employment issues.Specific Duties & Responsibilities: Regular/Routine: Reviewing documents for...

Key Responsibilities: Develop and implement products and services across remote touch points such as ATMs, cards, e-banking, and mobile banking platforms Identify and seize opportunities for alternative payment solutions, driving the growth of electronic cards and alternative payment channels Drive maximum market penetration of alternative payment channels,...

Specific Duties & Responsibilities:Regular/Routine:Reviewing documents for credit facility drawdown, ensuring the Bank's interests are safeguarded.Preparation, review, analysis, and negotiation of legal, credit, and security documents.Acting as a liaison with external counsel.Perfecting and protecting the Bank's interests in securities and owned...

Specific Duties & Responsibilities: Regular/Routine: Reviewing documents for credit facility drawdown, ensuring the Bank's interests are safeguarded. Preparation, review, analysis, and negotiation of legal, credit, and security documents. Acting as a liaison with external counsel. Perfecting and protecting the Bank's interests in securities and owned...

Specific Duties & Responsibilities: Regular/Routine: Reviewing documents for credit facility drawdown, ensuring the Bank's interests are safeguarded. Preparation, review, analysis, and negotiation of legal, credit, and security documents. Acting as a liaison with external counsel. Perfecting and protecting the Bank's interests in securities and owned...