Head of Channels

Found in: Adzuna ZA B C2 - 1 week ago

Namibia, South Africa Adzuna ZA B C2 Full time
Job Summary:
As the Head of Channels, reporting to the Executive Director of Operations, you'll be responsible for deploying card-based and technology-driven products and services across our entire network and service channels. Your role will involve creating and managing cross-functional partnerships to ensure participation in leading settlement platforms, as well as developing the bank's capacity in people, skills, and knowledge.

Key Responsibilities:
  • Develop and implement products and services across remote touch points such as ATMs, cards, e-banking, and mobile banking platforms
  • Identify and seize opportunities for alternative payment solutions, driving the growth of electronic cards and alternative payment channels
  • Drive maximum market penetration of alternative payment channels, aligning with the bank's retail strategy
  • Identify and manage strategic alliance partners to enhance offerings and expand reach
  • Oversee service management of vendors and outsourced operations, ensuring adherence to Service Level Agreements (SLAs)
  • Collaborate with the Retail Banking Division to develop and implement marketing and sales strategies for Cards & Channels products
  • Define operational guidelines for electronic and mobile banking to ensure seamless customer experiences

Qualifications and Requirements:
  • A first Degree in any discipline is required, with a professional accounting qualification or Masters in Economics, Banking & Finance, or Business Administration considered advantageous
  • Formal training in Banking Law/Regulation is preferred
  • Minimum of 7 years' experience in a bank or payments institution, with expertise in electronic cards and channels preferred
  • Knowledge and understanding of the Namibian payments landscape
  • Strong alliance management skills with the ability to cultivate and maintain partnerships
  • Excellent customer relationship development and management skills
  • Proficiency in negotiation, problem-solving, and conflict resolution
  • Creative thinking and innovation in developing and managing alternative payments products
  • Ability to develop, defend, and execute a business case

How to Apply:

If you meet the above requirements, please send your resume DIRECTLY

  • Head of Channels

    Found in: Whatjobs ZA C2 - 6 days ago

    Namibia, South Africa Network International Full time

    Job Summary: As the Head of Channels, reporting to the Executive Director of Operations, you'll be responsible for deploying card-based and technology-driven products and services across our entire network and service channels. Your role will involve creating and managing cross-functional partnerships to ensure participation in leading settlement platforms,...