It Support Specialist

3 weeks ago


Cape Town, South Africa Bebeetechnician Full time

Job Purpose To provide IT technical assistance to users with technical support of desktop computers, applications, and related technology. Key Responsibilities Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues. Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless). Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator, when necessary, with agility and precision. Assist in the setup and maintenance of network infrastructure. Collaborate with senior IT staff to resolve complex technical issues and elevate problems as needed. Document and track support requests and resolutions using ticketing systems. Perform routine maintenance tasks, such as system updates, patches, and backups. Assist in the implementation of IT security policies and procedures to safeguard company data. Provide training and assistance to users on basic IT procedures and best practices. Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions. Monitor and manage user devices via the Microsoft Intune Portal. Requirements Matric and A+ or equivalent qualification. (N+ will be advantageous) This is a junior role and no prior experience is required, however 0-12 months experience in desktop support within the IT industry will be beneficial. Technical Skills Knowledge of Microsoft Office applications Fluent in English #J-18808-Ljbffr


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