Receptionist & Administrative Coordinator

We are looking for a Receptionist & Administrative Coordinator who is proactive, professional, and highly organised, with excellent communication and administrative skills. Who we are At Future Forex, we're committed to exceeding expectations and providing South Africans with the exceptional financial services they deserve. By offering streamlined processes, a personal touch, and unwavering transparency, we're redefining the status quo. Who is Future Forex? Our mission is to transform the forex industry in South Africa through premium support, automation, innovation, and complete transparency. In addition, we continue to enhance our Crypto Asset Arbitrage investment product, which yields returns leagues ahead of traditional investments, making it one of the best-performing investment products in South Africa.Future Forex is powered by young, open-minded individuals who value autonomy and work remotely. We are growing rapidly, and we are looking for an exceptional individual to join our team The opportunity The Receptionist and Administrative Coordinator will serve as the company’s first point of contact, ensuring efficient communication and providing critical administrative support. The role includes managing virtual reception duties, handling arbitrage registration processes in collaboration with team leads, and performing general administrative tasks as needed across departments. This position is designed to improve operational efficiency and streamline administrative workflows in a remote environment. Key Responsibilities Virtual Reception and Communication. Manage and monitor virtual reception platforms to professionally handle incoming calls and enquiries. Respond promptly to emails, messages, and virtual communications, ensuring queries are directed or resolved efficiently. Maintain a professional and approachable demeanour as the first point of contact for external and internal stakeholders. Oversee the end-to-end administration of arbitrage registrations based on provided guidelines. Collaborate with team members to ensure accurate and timely processing of registrations in a remote setup. Maintain an organised digital record-keeping system for registration documents and files. Remote Administrative Support Perform data entry, document management, and other administrative tasks using virtual tools and systems. Assist the Future Forex Operations and admin teams during peak periods as needed. Coordinate with other remote team members to fulfil administrative requests and ensure seamless operations. Additional Duties Suggest and implement improvements to remote administrative workflows to enhance efficiency. Support other departments with ad hoc tasks to address dynamic business requirements in a virtual environment. Requirements and Qualifications Matric Certificate or equivalent (required). Previous experience in reception, administrative, or operations roles (advantageous). Experience working in a remote or virtual environment is a plus. Skills and Competencies Strong organisational and multitasking skills, with the ability to manage competing priorities effectively. Excellent verbal and written communication skills, particularly in virtual formats. High attention to detail and accuracy in administrative tasks. Proficiency in virtual tools such as MS Office Suite, Teams, Slack, and other collaborative platforms. Ability to work independently and take initiative in a remote setting. Familiarity with arbitrage operations or fintech (beneficial but not required). Key Attributes Professional and approachable demeanour with a strong focus on customer service. Self-motivated with a proactive attitude toward problem-solving. Adaptable and able to manage dynamic priorities in a remote environment. A collaborative team player willing to support other areas of the business when required. Additional Information: Work Environment: Fully remote position. A reliable internet connection and a quiet, professional workspace are required. Working Hours: Monday – Friday: 07h50 – 17h00 What it’s like to work here We’re deliverable focused: Working a set number of hours a week is not important to us. What matters is how quickly we can bring high quality deliverables to production. If you’re focused and effective, you’ll find yourself well-rewarded We reward excellence: We deeply appreciate anyone who relishes making a real impact and is happy to go the extra mile in doing so. We are quick to reward those who overachieve with deserving performance bonuses. We don’t like micromanaging: We want to integrate you quickly so you can manage your own time and projects. That being said, we love collaboration, so we’re always happy to help one another and will never leave you in the dark We’re all about transparency: We believe transparency is key to our success and have made it the cornerstone of our investment offering, giving clients full access to their funds and trading history at all times. We also focus on transparency amongst our team, creating an enjoyable and inclusive workplace. Apply for the role If you think you'd be a great fit for the above, please fill out the form below to apply: Interested but unsure if the role is the right fit for you? Let's talk and find out. #J-18808-Ljbffr