WELFARE SERVICE COORDINATOR

2 weeks ago

Johannesburg, South Africa Chevrah Kadisha Full time

3 days ago Be among the first 25 applicants Location: Johannesburg – Sandringham Position Type: Full Time – Fixed Term Purpose of the Job To serve as a central administrative support within the Financial Aid Assessments team, ensuring professional and empathetic client interactions, efficient processing of applications, and compliance with organisational policies. The role requires a balance of strong administrative skills and compassionate client service, supporting vulnerable individuals and families through the financial aid assessment process. Role and Responsibilities Serve as the first point of contact for clients applying for financial aid. Engage with clients in a respectful, empathetic, and culturally sensitive manner. Guide clients through documentation requirements and explain assessment procedures. Handle sensitive or confidential information discreetly and respectfully. Schedule and coordinate client engagement and follow-ups whenever necessary. Maintain accurate, up-to-date records of all client interactions and application statuses. Input and update data into the case management system. Ensure all documentation is properly verified and filed. Track application progress and follow up on outstanding information. Support analysts by preparing applications for review. Assist the Analysts in gathering, validating, and formatting data required for eligibility decisions. Flag inconsistencies or incomplete submissions for follow-up and engage with and support the clients to achieve a complete submission. Participate in periodic reviews of applications and provide status updates to clients or internal teams. Assist clients with admin-related or inter-organisational service referrals. Liaise with internal departments including social work, accounts, and care teams to support client needs. Communicate updates or changes to clients as directed. Maintain open lines of communication with clients, managing expectations and ensuring clarity on timelines. Qualifications and Education Requirements Matric (Grade 12) with further administrative training preferred. 5–8 years of experience in an administrative or coordination role. Proven experience in client-facing roles requiring empathy, discretion, and high emotional intelligence. Preferred Skills Strong data entry, document handling, and file management. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Excellent organisational skills and attention to detail. Excellent verbal and written communication. Able to maintain professional boundaries while delivering compassionate service. Conflict resolution and problem-solving abilities in client interactions. Able to work independently while collaborating with a multidisciplinary team. Comfortable with deadlines, multitasking, and high-volume caseloads. Flexible and adaptable to evolving policies and systems. Empathetic and client-centered. Discreet and trustworthy. Proactive and solutions-oriented. Resilient and emotionally mature. Committed to the values of dignity and service. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Individual and Family Services #J-18808-Ljbffr

  • Orphans and Child Welfare Officer

    2 weeks ago

    Johannesburg, South Africa Islamic Relief South Africa Full time

    **Position Identification** **Position Title **: Orphans and Child Welfare Officer **Organization **:Islamic Relief South Africa **Location **:Johannesburg **Contract **:Twelve months **Reports to **:National Coordinator - Orphans and Child Welfare **Job Summary** To contribute on the development, implementation and regular review of the department’s...

  • Welfare Service Coordinator

    3 weeks ago

    Johannesburg, South Africa Jhbchev Full time

    Role and Responsibilities CLIENT INTERACTION & SUPPORT Serve as the first point of contact for clients applying for financial aid. Engage with clients in a respectful, empathetic, and culturally sensitive manner. Guide clients through documentation requirements and explain assessment procedures. Handle sensitive or confidential information discreetly and...

  • WELFARE SERVICE COORDINATOR

    2 weeks ago

    Johannesburg, South Africa Jhbchev Full time

    Role and Responsibilities CLIENT INTERACTION & SUPPORT Serve as the first point of contact for clients applying for financial aid. Engage with clients in a respectful, empathetic, and culturally sensitive manner. Guide clients through documentation requirements and explain assessment procedures. Handle sensitive or confidential information discreetly and...

  • National Coordinator

    3 weeks ago

    Johannesburg, South Africa National Health Laboratory Service Full time

    Business Unit: National Cytology Coordinator Discipline: Cytology Location: Sandringham Position: Programme Head / National Cytology Coordinator Pay Grade: D4 Reference Number: CORPCYT Key Job Responsibilities To oversee, coordinate, advise, facilitate and implement the most appropriate cytology technique / technology in line with the NHLS and NDOH strategic...

  • Service Coordinator

    7 days ago

    Johannesburg, South Africa Affinity International Full time

    **Job Overview**: We are seeking dedicated and compassionate Service Coordinators to serve as the main point of contact for our clients. In this role, you will help clients assess their needs, access resources, and achieve their personal goals by developing individualized service plans, coordinating with providers, and ensuring accurate documentation and...

  • Orphans & Child Welfare OSP Care Worker

    2 weeks ago

    Johannesburg, Gauteng, South Africa Islamic Relief South Africa Full time R250 000 - R450 000 per year

    Position IdentificationPosition Title: Orphans & Child Welfare OSP Care WorkerDepartment: ProgramsOrganisation: Islamic Relief South AfricaLocation: Johannesburg, South AfricaReports to: Orphans & Child Welfare National OSP Project ManagerPurpose of Position· To perform the field work and administrative aspects of the Orphan Sponsorship Program (OSP) as per...

  • Client Welfare Coordinator: Empathy

    6 days ago

    Johannesburg, South Africa Jhbchev Full time

    A financial aid organization in Johannesburg seeks an experienced professional for client interaction and administrative support roles. The ideal candidate should have 5-8 years of experience and a Matric qualification, combined with empathy and discretion in client-facing settings. Responsibilities include managing client interactions and maintaining...

  • Orphan And Child Welfare Osp Care Worker

    4 weeks ago

    Johannesburg, South Africa Islamic Relief Sa Full time

    Purpose of Position To perform the field work and administrative aspects of the Orphan Sponsorship Program (OSP) as per the OSP Operations Manual "the manual" as developed and established by Islamic Relief Worldwide (IRW), with the supplementary SOPs as developed and established by Islamic Relief South Africa (IRSA). Key Responsibilities Establish and...

  • Service and Logistics Coordinator

    3 weeks ago

    Johannesburg, South Africa R.A.W. GROUP Full time

    Job Description We are seeking a dynamic and detailed-oriented Service and Logistics Coordinator to join our team. This role is crucial in ensuring the seamless coordination of services and logistics operations. Requirements 3 years proven work experience in service coordination and logistics management. Matric / Grade 12 Responsibilities Coordinate and...

  • Service Centre Coordinator

    2 weeks ago

    Johannesburg, South Africa The Right Company Full time

    SERVICE CENTRE COORDINATOR - WEST RAND - R20000 to R25000 The Right Company are currently looking for a Service Centre Coordinator for a FMCG client on the West Rand to coordinate and assist with the day-to-day management and oversight of the Service Centre Main Duties and responsibilities will include: - Coordinate and maintain Service Centre processes...