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Area Manager, TSU Guarding, Sandton

4 weeks ago

Sandton, South Africa TSU Protection Services Full time

VACANCY: TSU PROTECTION SERVICES – AREA MANAGER – GUARDING DIVISION, GAUTENG Reference Number: GAM2502 Job brief TSU Protection Service is looking for an Area Manager (AM) who would be responsible for the operational management of all Security Contracts, including but not limited to the management of Management Systems, the Guard Forces including guards with K9, vehicles, fire-arms, equipment, the safety programs, the budgeting processes and budget control of all the contracts, the support of quotations, site evaluations, preparation for site deployment, the measurements and analyses of sites for improvement as well as the performance of personnel in general. JOB PURPOSE To continuously improve the quality of the services and performance of guards and other personnel (i.e., reduce the number of complaints per guard). To meet or exceed the objectives and targets specified. To improve the productivity of the guard forces and other personnel. To improve the profitability of the contracts. To continuously reduce the expenditure of the contracts on all cost items (at least less than the budget). To continuously reduce maintenance and fuel costs on vehicles as well as fines. To continuously reduce the number of customer complaints (number of complaints as a percentage of the number of customers). To continuously reduce the number of theft cases and property damage cases at customer sites (number of cases per site). To reduce sick leave (total days sick leave as a percentage of total days worked). To have no Contract Breaches. Minimum of 10 client visits per year per client. To reduce the number of incidents and accidents by inspectors and guards (percentage per guard employed) as well as the number of injuries of all personnel. DIMENSIONS STAFF: Mobile Supervisors Personal Assistance PRINCIPAL ACCOUNTABILITIES Management to ensure above-average performance by personnel, as well as a service that at least meets customer requirements. Regular site visits and observations. Site Evaluations. Client visits and liaison. Strategic planning for all operations (contracts), including training requirements. To ensure the correct and qualitative completion of customer documents and other documents at all contracts through daily audits. Prevention/reduction of theft or damage of customer property, materials, or equipment. Client satisfaction / formal investigations of all complaints and written investigation reports to customers by all contracts. Quality Management System at all contracts. Vehicle management (maintenance and fuel costs and elimination of fines). Ensure approvals of exceptions/changes to posting sheets for payroll (