Infrastructure Support Specialist

2 weeks ago

Cape Town, South Africa Bebeeinfrastructure Full time

Job Description Our organization is seeking a skilled and motivated Infrastructure Support Specialist to join our team. Key Responsibilities Proactively monitor client infrastructure, applications, and security systems using advanced monitoring tools. Ensure timely and accurate processing of alerts, adhering to defined escalation paths and SLAs. Collaborate with other technical teams to implement and improve monitoring strategies for new and existing client environments. Analyze alert trends and identify potential underlying issues or recurring problems, contributing to proactive problem management. Required Skills and Qualifications Minimum of 2 years of experience in an Infrastructure Support role, preferably within an MSP environment. Proficiency in using advanced monitoring tools for remote monitoring and management. Strong working knowledge of infrastructure and application monitoring. Experience with Windows Server. Familiarity with Active Directory, DNS, DHCP, IIS, PKI, and related technologies. Hands‑on experience with VMware vSphere 6.5+ and Hyper‑V. Fundamental understanding of SANs, NAS, VLANs, routing, firewall behaviour, and packet shaping. Knowledge of Exchange. Experience with scripting languages (e.g., PowerShell, Python) for automation – a strong advantage. ITIL Foundation certification or higher – a plus. Relevant technical certifications (e.g., CompTIA Network+, Server+) are desirable. Benefits Opportunity to work in a dynamic and fast‑paced environment. Chance to develop skills and expertise in infrastructure support and monitoring. Collaborative team environment with a focus on customer service. Others Able to perform well under pressure and meet challenging targets. Innovative mindset with a focus on creating value and driving continuous service improvement. Strong attention to detail, organizational skills, and ability to prioritize tasks effectively. A self‑starter who thrives in a multi‑skilled team environment. Ability to learn quickly and mentor more junior colleagues. #J-18808-Ljbffr

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