Senior Manager Supplier Contract Management

3 weeks ago

Pretoria, South Africa Fempower Full time

CORE DESCRIPTION
Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between
business (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver against
contractual SLAs and requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business users
and ensuring resolutions to disputes by being points of experts and reference for contracts and associated BOQ or statements of work.

JOB RESPONSIBILITIES
Tactical/ Operational supplier relationship management:

  • Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performancemanagement frameworks of contracts
  • Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties
  • Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers
  • Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations
  • Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues
  • Dispute resolution
  • Manage team

Strategic supplier relationship management:

  • In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers
  • Is responsible for supplier relationship management and performance management
  • Executes supplier development activities
  • Identifies and recommends supplier innovations, value release initiatives and manages implementation, and track benefits
  • Assesses and defines the supplier risk management plan and mitigation actions

Manages internal customer relationships:

  • Supports the management of internal client feedback and query resolution on supplier performance
  • Administers periodic surveys to measure customer feedback for continuous improvement
  • Within the framework of the cross functional sourcing and supplier development teams, closely develops and manages the relationship with internal clients
  • Improves and reinforces procurement's profile and recognition within the internal customer community
  • Acts as a source of expert market knowledge, insight and advice to customers

Manages contract compliance and payment terms as per the policies:

  • Closely monitors contract compliance and flags areas of non-compliance for corrective action
  • Identifies methods for optimising user compliance and customer satisfaction
  • Manages all administration relate to suppliers including in instance payments, reporting and contractual compliance

Manages people performance and development:

  • Manages the performance, development and implementation of his/her team#s learning and growth plans and provides coaching and mentoring to ensure ongoing learning and development
  • Provides comprehensive advice, insights, guidance and service on best practice procurement and SRM

Strategic and adhoc

  • Ensure process and systems were applicable are designed and implemented to increases efficiencies
  • Where required enter into strategic contract development in conjunction with key stakeholders through to negotiations
  • Facilitate all contract improvements and ensure contracts are aligned to strategic and operational requirements

CORE COMPETENCIES
Functional Knowledge:

  • Spend & Demand Analysis; Drafting of Scope of Work; Supply Market & Competitor Analysis; Value Chain & Total Cost Analysis; Strategic Category Management; Value Identification; Tendering;
  • Contracting/Legal; Reporting & Procurement Controlling; Procurement Applications & MDM; Operational Contract Management; Supplier Relationship Procure to Pay; Spot Buy e-Sourcing;
  • Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management;
  • Must have a good understanding of the ICT industry, with a focus on the
    telecommunications market and trends;
  • An understanding of ICT sector guides and B-BBEE codes; Good understanding of telecommunications trends and developments

Attributes/ Leadership Competencies:

  • Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical Approaches, Continuous improvement
  • Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
  • Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
  • People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Developing people, Convincing people; Interacting with people
  • Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working
  • Values Aligned with the Organisation's Values

MINIMUM PERSON REQUIREMENTS
Required Certification/Professional Registration:

  • A CIPS level 6 preferable or equivalent

Qualification:

  • Relevant 3 year degree/ diploma (at least NQF level 6). MBA will be an advantage.

Experience:

  • 7 Years relevant experience, of which at least 2 years on management level preferable

Special Requirements:

  • Must have a good understanding of the ICT industry, with a focus on the Telecommunications market and trends.
  • Experience in the ICT sourcing environment with large scale sourcing projects exposure
  • An understanding of the Preferential Procurement Framework Act, NDP, NIPC, ICT sector guides and B-BBEE codes Detailed knowledge of
    telecommunications next generation network market and trends
  • Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management
  • Experience in building and managing long term internal and external business relationships

KEY STAKEHOLDERS (INTERNAL/EXTERNAL)

  • Corporate Governance
  • HR
  • Finance
  • IT
  • Business Operations
  • Commercial and Sales
  • Legal Services
  • Suppliers
  • Industry and regulatory bodies

KEY DECISION-MAKING AUTHORITY

  • Execute plans and processes
  • Service Delivery
  • vendor portfolio management
  • Ensuring the post contract strategy is aligned with the overall business objectives

KEY METRICS

  • Performance of service providers and delivery against operational KPIs
  • % of total spend managed by procurement
  • Annual cost savings/ total annual procurement spend
  • Value release
  • Cost savings achieved vs. cost savings target
  • Total department costs to cost savings achieved
  • Internal customer feedback
  • External supplier feedback (e.g. Strength of the relationship, etc.)

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