2nd Line Support Engineer

3 days ago

Cape Town, Western Cape, South Africa ILaunch Full time R500 000 - R750 000 per year


Job brief

Cape Town Area.

Leading Client in the Technology Industry requires a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer.

Responsibilities
  • Assist with escalations from 1st line support engineers
  • Provide 2nd line data centre support at the server infrastructure level
  • Escalate to 3rd line timeously to maintain SLA commitments, to further remediate and resolve the incident.
  • Preventative maintenance (Patch management)
  • Regular updating the Service Desk and all customers with progress-information and estimated times to completion
Requirements
  • Matric or Grade 12
  • Tertiary qualification : IT Diploma / Degree coupled with MCSE or equivalent Certification essential
  • Min 5 years experience supporting data centre software and must have good understanding of server environment
  • Must have valid drivers license and own reliable transport

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