Intake Specialist
2 weeks ago
A mission-driven personal injury law firm serving clients across Texas. They fight for justice on behalf of individuals injured due to the negligence of others. Intake Specialists are the first point of contact, shaping client experience and ensuring potential cases are thoroughly evaluated and compassionately handled. Location: Fully Remote (Work from Home)Hours: 9:00 AM – 5:00 PM CST Key Responsibilities Client Intake & Qualification: Serve as the first voice clients hear—build rapport quickly and compassionately with injury victims and their families. Conduct detailed, empathetic intake interviews over the phone to assess potential personal injury claims. Gather key facts regarding liability, insurance, and damages, and input accurate data into the case management system. Determine whether prospective clients meet case criteria based on firm guidelines, training, and attorney input. Communication & Case Coordination: Communicate clearly and professionally in both English and Spanish. Explain next steps and firm processes to potential clients, ensuring a smooth handoff to the legal team. Follow up on pending leads and maintain contact until a decision is reached. Coordinate with attorneys and legal assistants to escalate urgent or viable cases promptly. Collaboration & Continuous Learning: Participate in weekly team meetings and coaching sessions with intake leadership. Provide feedback on trends, objections, and potential process improvements. Adapt quickly to changes in intake scripts, procedures, and software. Qualifications 2+ years of experience in client intake, customer service, or legal support preferred; experience in personal injury law is a strong plus. Bilingual fluency in Spanish and English, both spoken and written. Excellent listening skills with the ability to remain calm and empathetic in high-stress situations. Strong attention to detail with the ability to document conversations and data accurately. Tech-savvy: Comfortable using case management software, VoIP systems, and CRM tools. What Success Looks Like Quickly builds trust with potential clients and helps convert qualified leads into signed cases. Accurately identifies red flags and urgent issues during intake, leading to better case selection and reduced attorney screening time. Maintains detailed records and follows firm procedures without sacrificing compassion or clarity. Demonstrates consistent professionalism, empathy, and bilingual communication in every interaction. Opportunity This is more than just a job—it’s a chance to help people at one of the most difficult moments in their lives. As an Intake Specialist, you’ll be on the frontlines of justice, helping injury victims start their legal journey. If you are passionate about helping others, fluent in Spanish and English, and thrive in a fast-paced legal environment, we invite you to join and grow with the team. Application Process: To be considered for this role these steps need to be followed: Fill in the application form Record a video showcasing your skill sets #J-18808-Ljbffr
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Intake Specialist
3 weeks ago
WorkFromHome, South Africa Project Growth Full timeLocation Fully Remote (Work from Home) Hours 9:00 AM – 5:00 PM CST Key Responsibilities Client Intake & Qualification Client Intake & Qualification : Serve as the first voice clients hear—build rapport quickly and compassionately with injury victims and their families. Conduct detailed, empathetic intake interviews over the phone to assess potential...
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Intake Assistant
2 weeks ago
WorkFromHome, South Africa Exclusively Remote Full timeIntake Specialist (3PM11PM Shift) Location: RemoteSchedule: 3:00 PM – 11:00 PM (Your local time)Employment Type: Independent Contractor About Us We are a mission-driven organization providing high-quality Applied Behavior Analysis (ABA) therapy to children with Autism. Our focus extends beyond therapy; we support parents, caregivers, and families...
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Remote Intake Specialist, Bilingual
3 weeks ago
WorkFromHome, South Africa Project Growth Full timeA legal support firm is seeking an Intake Specialist to conduct empathetic client intake interviews for personal injury cases. In this fully remote role, you will gather essential details and coordinate with the legal team while ensuring a compassionate approach. Candidates should possess at least 2 years of experience in client intake or customer service,...
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Virtual Personal Injury Intake Specialist
2 weeks ago
WorkFromHome, South Africa Kyle Peiter, PLLC Full timeVirtual Personal Injury Intake Specialist Virtual Personal Injury Intake Specialist Respond to incoming inquiries from potential clients via phone, message, and form submission. Conduct initial consultations to gather information about the client's case and evaluate its potential. Information Gathering: Collect and document detailed information about the...
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Remote Intake Verification Specialist
3 weeks ago
WorkFromHome, South Africa ISTA Personnel Solutions Full timeA dynamic BPO company is seeking an Intake Verification Specialist to support US-based healthcare clients. This fully remote role requires attention to detail and experience in documentation verification. Responsibilities include verifying intake documents and ensuring compliance. Applicants must have strong organizational skills and basic computer...
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Evening Intake Specialist
2 weeks ago
WorkFromHome, South Africa Exclusively Remote Full timeA remote healthcare organization is seeking an Intake Specialist to manage new client inquiries during the 3 PM – 11 PM shift. The ideal candidate will have over 2 years of experience in client services and excellent communication skills. Responsibilities include coordinating client intakes, scheduling assessments, and managing documentation in compliance...
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Patient Intake Specialist
2 weeks ago
WorkFromHome, South Africa ISTA Solutions Full timePatient Intake Specialist (ABA Therapy) - EST Hours (Remote) Patient Intake Specialist (ABA Therapy) - EST Hours (Remote) 4 weeks ago Be among the first 25 applicants ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. We are seeking a Patient intake Specialist to join our remote...
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WorkFromHome, South Africa ISTA Solutions Full timeA dynamic BPO company is seeking a Remote Intake Verification Specialist in South Africa. The ideal candidate has strong attention to detail and experience in auditing or compliance roles. Responsibilities include cross-referencing insurance requests, ensuring proper documentation, and maintaining verification systems. This full-time role requires excellent...
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WorkFromHome, South Africa Kyle Peiter, Pllc Full timeA legal firm is seeking a Virtual Personal Injury Intake Specialist to respond to client inquiries and evaluate potential cases. Responsibilities include information gathering, case assessment, and lead conversion. The ideal candidate should possess excellent communication and organizational skills, demonstrating empathy and professionalism. This full-time...
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Remote Intake Verification Specialist
3 weeks ago
WorkFromHome, South Africa ISTA Solutions Full timeA fast-growing BPO company in South Africa is seeking an Intake Verification Specialist to validate insurance requests and maintain verification systems. The ideal candidate has prior experience in auditing or compliance, strong attention to detail, and organizational skills. This fully remote role requires working EST hours. Candidates must have a stable...
