Customer Service Engineer I

4 weeks ago

Durban, South Africa IOCO Full time

Ready to Escape the Mundane? Join iOCO Infrastructure Services for a Journey Beyond Work.

We are seeking a Customer Service Engineer I to join our team. As a crucial member of our technical support team, you'll be responsible for providing high-quality customer service and technical support to our clients. This role involves troubleshooting technical issues, providing timely solutions, and ensuring customer satisfaction through effective communication and problem-solving skills.

What you’ll do:

  • Customer Service Skills : Strong interpersonal and communication skills are essential for effectively interacting with end users, understanding their issues, and providing timely and courteous support.
  • Problem-Solving Abilities : The ability to analyse and troubleshoot technical issues, identify root causes, and implement effective solutions is crucial for desktop support roles.
  • Attention to Detail : Desktop support technicians often deal with intricate hardware and software configurations, so attention to detail is important to ensure accurate problem diagnosis and resolution.
  • Time Management and Prioritization: The ability to manage multiple support tickets simultaneously, prioritize tasks based on urgency and impact, and meet service level agreements (SLAs) is essential in a fast-paced support environment.
  • Adaptability and Continuous Learning : The IT landscape is constantly evolving, so a willingness to adapt to new technologies, learn new skills, and stay updated with industry trends is critical for success in desktop support roles.

Technical skills:

  • Proficiency in operating systems: Windows, MacOS, Linux.
  • Hardware troubleshooting and repair skills.
  • Software installation, configuration, and troubleshooting.
  • Networking fundamentals: TCP/IP, DHCP, DNS.
  • Remote desktop support tools and techniques.
  • Basic scripting or automation skills can be advantageous.

Your expertise:

  • 5 + Years practical in-service delivery; desktop support; generalist. Basic Server Support

Qualifications required:

  • Grade 12
  • A+
  • N+
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified DevNet Associate and Professional
  • Cisco Certified Specialist Certifications
  • Cisco Certified Internetwork Expert (CCIE)
  • MCSE
  • MCSA

Other information applicable to the opportunity:

  • Contract Position (12 Months)
  • Location: Durban
  • Work environment: Onsite (open plan office)
  • Travel: Own vehicle essential

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

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