Sales consultant

3 weeks ago

Rustenburg, South Africa Rooftop Recruitment Full time

SALES CONSULTANT

Responsible with the sales team to ensure store profitability through meeting individual and team targets This role includes everything from engaging a customer on the floor, presenting suitable options as per customer needs, closing the sale and after sale care which include attending to refunds returns, exchanges or repairs. The sales consultant also responsible for updating the manager of stock shortages, merchandising needs for the floor and advice on store layout to ensure good customer experience on the floor

Qualifications

Matric & at least 2 years working in retail sales and furniture sales experience an advantage.

Report directly into the Store Manager

Computer literacy

  • Microsoft Office especially excel
  • Possibolt
  • Drobox
  • Experience working with CRM / Databases

Critical skills needed to fulfil role

 Excellent interpersonal skills

 Excellent Communication skills face to face and email

 Effective Time keeping

 A responsible and positive attitude

 Proven track record of driving results

 Able to work under Pressure

 Deadline driven - ability to meet targets

 Problem solver

 Ability to sell and find opportunities in engagement with customers

 Customer excellence

Responsibility

  • Stock Management
  • Sales
  • Customer Service
  • Store operations

Key Activities:

Stock Management

Check zones daily and update Store Manager should you require additional stock.

Print pricing for new stock as per template.

Any defected stock will be reported to the store manager.

When selling goods to customers always check Possibolt for the number of stock across the business. If stock is less than 5 units on system call head office to confirm stock availability before a sale can be concluded.

If another store phones for stock, it needs to be transferred immediately and will be coordinated through warehouse as a IBT (Inter branch Transfer).

Visual merchandising standards are being met

Ensures replenishment of stock is being done timeously

Always aware of markdowns, promotions and new stock

Ensures stock is being ordered as per top sellers

Sales

Store sales targets and individual sales targets to be achieved.

Actively keeping track of sales performance against target.

Exceed Customer expectations by identifying and providing them with the best possible solutions.

Excellent product knowledge and the capability selling a diverse product range and keeping up to date with the latest trends.

Promotes add on Sales

Ensure customers are informed of new stock, promotions,

Searching out opportunities for making new sales.

Ensure sales effectively managed and arrange for delivery with the customer that should take place within 7-10 working days which will cost R750. For express deliveries within 72hours the customer will be charged R980.

Alternatively, the customer can collect stock from head office, however to be informed that they will have to assemble goods themselves and that the business not held accountable if they cannot do so.

Should a customer purchase over a certain amount they are entitled to a discount that has to be approved by head office

Process sale, print invoice give copy to customer and keep one

Write in sales book the sale and descriptor.

Update sales book with sale descriptor and ensure manager escalates all your customers on the end of day delivery schedule.

Follow up with deliveries to ensure you customers goods delivered as agreed upon sale

Attend to any of your customer modification requests this is change in stock, colour, price, refunds

Customer Service

Brand ambassador should always be polite and greets all customers

Takes pride in dress code and personal appearance

Ensure an interactive, knowledgeable and warm Customer experience to make the sale.

Ensure that all customers are receiving service of the highest quality and standards

Able to understand and advise customers on products being sold

Manage laybys effectively and ensure stock available for customers on completion of final payment

Remain calm and professional in conflict situations and finds a resolution

Respond to customer requests and complaints with speed and accuracy

Escalate customer queries to the customer service department.

Deal effectively with all refund and exchange matters and escalate to head office to follow protocol and attend to customer.

Refund procedure adhered to

Follow up with head office to ensure customer queries and complaints effectively being managed

Store Operations

Follow correct protocols and policies for stores.

Ensure look and feel of store upheld, neat and tidy excellent customer experience

Be punctual, respectful and honest

Ensure store kept neat and housekeeping needs met

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