ATM Monitoring Supervisor
4 weeks ago
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Minimum Requirements:
- Clear criminal record
- PSIRA accredited at least with Grade C
- At least 5 years' control room experience in the security industry or similar role where you have supervised or managed people/teams
- Computer literate with good knowledge of Microsoft Outlook, Excel and Word
- Excellent verbal and written communication skills
- Knowledge of South African geographics for operational efficiency
- Management experience is an advantage
- Own transport required
- Must be able to work long hours
- Must be able to work under pressure
Job Specification:
- Supervision of subordinates to ensure Service Level Agreements are met
- Prepare for fleet departures of FLM teams – Monitor operations to ensure FLM teams are ready
- Monitor to ensure the planning of FLM schedules is as per Service Level Agreement
- Tracking control
- Issuing of smart lock access where applicable
- Maintaining contact with all custodians/client where applicable
- Ensuring we meet the uptime requirements as per client standards
- Maintaining all documentation and administration duties
- Constant communication with ATM Operations Manager for daily debriefing
- Ensure all risk and operational concerns are escalated immediately
- Logging of technical callouts where required
- Perform adhoc duties where applicable
- Providing reports/feedback to client and management where required
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