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Senior IT Technician

4 weeks ago

City of Tshwane Metropolitan Municipality, South Africa Adams & Adams Full time
Job title : Senior IT TechnicianJob Location : Gauteng, PretoriaDeadline : March 12, 2025Quick Recommended Links
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Duties and responsibilities

  • Troubleshoot and install laptop, printer, scanner, signature pads and desktop hardware, software and operating systems
  • Troubleshoot and install mobile phones and tablets
  • AV Setup and support
  • Provide orientation to new users of existing technology
  • Train staff about potential uses of existing technology
  • Procurement follow up
  • Quarterly IT assets assessments
  • Asset management
  • Provide recommendations about accessing information and support
  • Maintain current and accurate inventory of technology hardware, software and resources and ensure that installation checklist is current
  • Monitor and maintain technology to ensure maximum access
  • Provide network access to all staff and guests
  • Install and maintain workstations
  • Provide network accounts and passwords as required
  • Monitor and maintain security of desktop technology
  • Advise staff of security breach and/or change in password or security status
  • Identify and prepare hardware for disposal when appropriate
  • Ensure hardware is stripped and secured before disposal
  • Setup and support of client meeting rooms
  • Ensure that support requests are accurately logged on the service desk system.
  • Use remote support technologies to help end users as needed.
  • Support basic network troubleshooting, such as LAN/Wireless-Network/WAN connectivity and VPN access

Requirements

Skills and knowledge

The incumbent must have proficient knowledge in the following areas:

  • Computer hardware and software systems and programs
  • Basic understanding of standard IT protocols including DNS, DHCP, SMPT, VPN’s, subnetting
  • Basic network administration and network installation
  • General IT troubleshooting skills
  • Anti viruses and security applications
  • Office 365 installation, troubleshooting and support
  • An efficient communicator written and verbal
  • Ability to analyze, solve problems and make decisions
  • Work effectively in a team
  • Excellent time management skills
  • Knowledge of Apple and Android operating systems
  • Helpdesk systems – Incident and Problem management process

 Qualification/s

  • COMPTIA / A+ / N+
  • MCSE / MCSA / MCP or other MS course
  • ITIL v3 or v4 Foundation
  • IT Diploma or degree
  • 3-5 years’ experience in a Senior IT support role

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