Onsite Support

2 weeks ago

Gqeberha, South Africa Staff Solutions Recruitment Full time

Key Responsibilities1. Onsite Support & TroubleshootingProvide onsite technical support during new installations and for escalated service issues.Diagnose and resolve common hardware faults (e.g., printer issues, power failures).Replace defective hardware components when required.2. Hardware Installation & SetupInstall and configure POS terminals, scanners, printers, cash drawers, kitchen displays, etc.Connect devices to networks and ensure correct physical setup.Validate hardware functionality before handover to clients or support teams.3. Onsite Configuration & TestingConfigure BIOS, network settings (e.g., static IPs), and display or printer parameters.Load POS software and assist with client-specific configurations under internal team guidance.Perform thorough testing of all systems to ensure go-live readiness.4. After-Hours Deployment & StandbyCarry out installations during evenings or weekends to reduce client downtime.Participate in a weekly standby rotation to handle urgent onsite or remote issues.Ensure all after-hours activities are properly documented and communicated.5. Client Liaison & Go-Live SupportAct as a professional representative of the company while onsite.Provide basic user orientation and support during go-live phases.Escalate client concerns and technical risks to internal project or support teams.6. Documentation & ReportingComplete service checklists and installation reports accurately.Submit job notes, photos, and client sign-offs using mobile tools or internal systems.Flag follow-up actions or irregularities to the Installation Coordinator or Team Leader.Additional ResponsibilitiesCollect or return hardware from the office as required.Maintain tools, mobile devices, and company vehicle (if applicable).Participate in technical training or large-scale rollout projects.Minimum QualificationsGrade 12 / MatricA+ and/or N+ certification (or equivalent technical experience)Required ExperienceAt least 1 year of IT hardware support or onsite installation experienceExperience in POS, retail, or hospitality technology environments is preferredSkills & CompetenciesStrong technical troubleshooting and problem-solving skillsBasic networking knowledge (e.g., switches, routers, Ethernet, IP setup)Effective communication and client interaction abilitiesAble to work independently, particularly during after-hours periodsExcellent time management and attention to detail

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