IT Support Technician

4 weeks ago

Pretoria, Gauteng, South Africa PlaceTalent Full time
Minimum Requirements:
  • Matric
  • A+ or equivalent technical qualification
  • N+ or equivalent technical qualification
  • MCSE, or similar
  • 1 - 3 years relevant experience

Required Skills and Knowledge:
  • Microsoft Windows 7, 8, 10
  • Microsoft Office 2010 - 2016, 365
  • Mac OS
  • Remote Desktop Support
  • Networking diagnostics
  • Wired and Wireless Networking
  • Printer Troubleshooting
  • Gmail and GSuite support
  • Setup, configuration, and troubleshooting of desktop/notebook hardware and software
  • Supporting standard end-user applications
  • Supporting printers and print services
  • Working knowledge of network services (i.e. DNS, SMTP, DHCP, etc.)
  • Cloud Service Support
  • Ability to perform basic repairs on laptops, desktops and some peripherals
  • Salesforce administration (desirable)
  • Data Analytics setup and interpretation (desirable)

Key Accountabilities:
  • Maintain records of software licenses and assets.
  • Assign software licenses and manage access.
  • Manage stock of equipment, consumables and other supplies.
  • Manage HH CCTV, ensuring on-time and accurate functioning and managing requests for footage.
  • Monitor compliance with IT processes and rules.
  • Assist with onboarding and offboarding employees.
  • Manage GSuite and email related support / setups.
  • Manage Slack subscriptions and access.
  • Report on system performance and use.
  • Manage and maintain the VOIP phones and system.
  • Manage Twilio instance and analytics.
  • Install, maintain, and configure required software.
  • Act on IT support tickets and requests from employees, escalating for approval as required.
  • Plan and undertake scheduled maintenance and keep maintenance records.
  • Assist with audio-visual requirements for meetings.
  • Repair equipment and replace parts.
  • Request quotes from suppliers.
  • Configure and maintain printers.
  • Keep Hearing Hub PCs updated: new passwords and software updates every month.
  • Enforce and monitor HIPAA and GDPR compliance on desktops.
  • Manage work files and change logs for traceability.
  • Maintain internal networks.
  • Plan network requirements.
  • Manage internet connectivity and speed.
  • Manage internet access, routers, maintenance
  • Manage user access.
  • Maintain network hardware.
  • Manage accounts and supplier relationships.
  • Perform upgrades and maintenance on systems.
  • Manage Salesforce licenses (including supplier liaison).
  • Assign and manage licenses internally.
  • Manage User setup and configuration.
  • Manage User permissions.
  • Manage Salesforce Admin setup and configuration.
  • Document Of Salesforce setup processes.
  • Troubleshoot system and help log and fix errors.
  • Offer on-site support to users.
  • Setup and maintenance of TVs in the Hearing Hub with relevant, real-time analytics.

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