IT Support Technician
1 week ago
We're seeking a dedicated and experienced Tech Support Technician to join our dynamic team in Rosebank, Johannesburg. As a key member of our operations team, you'll play a crucial role in delivering exceptional customer service and technical support to our clients. If you're passionate about solar energy and possess excellent problem-solving skills, this could be your dream job
Main Responsibilities:
- Verify plant operation: Rename plant, check system settings, and add to the CRM.
- Ensure users and installers have access to the required systems and build, improve, and maintain detailed informational booklets.
- Log RMA tickets with various providers as and when required.
Requirements:
- Proven experience as a Technical Support Technician, or in a similar technical role (1 – 2 Years experience).
- Proficient in troubleshooting techniques and diagnostic tools for identifying and resolving technical issues.
- A valid driver's license and reliable transportation.
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