IT Support Technician

1 week ago


Pretoria, Gauteng, South Africa Headhunters Full time
About This Role:

We're seeking a dedicated and experienced Tech Support Technician to join our dynamic team in Rosebank, Johannesburg. As a key member of our operations team, you'll play a crucial role in delivering exceptional customer service and technical support to our clients. If you're passionate about solar energy and possess excellent problem-solving skills, this could be your dream job

Main Responsibilities:
  1. Verify plant operation: Rename plant, check system settings, and add to the CRM.
  2. Ensure users and installers have access to the required systems and build, improve, and maintain detailed informational booklets.
  3. Log RMA tickets with various providers as and when required.

Requirements:
  1. Proven experience as a Technical Support Technician, or in a similar technical role (1 – 2 Years experience).
  2. Proficient in troubleshooting techniques and diagnostic tools for identifying and resolving technical issues.
  3. A valid driver's license and reliable transportation.

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