OSM Administrator

REQUIREMENTSMinimum education (essential):National Senior CertificateMinimum education (desirable):Certificate in AdministrationMinimum applicable experience (years):0 - 2 yearsRequired nature of experience:Data CapturingClient EngagementAdministrationSkills and Knowledge (essential):Remote Technical SupportMS OfficeSkills and Knowledge (desirable):Education and/or School Compliance and OperationsSA-SAMS SystemValistractor SoftwareGDE Extractor ToolWinzip/WinrarPlus and Smart SystemsGoogle for BusinessBasic technical support skillsBasic understanding of network setupBasic understanding of software installationBasic understanding of MS Access DatabasesEMQ filesOther:Ability to travel to site to offer training and supportValid drivers license and own vehicleProficient in Afrikaans and EnglishKEY PERFORMANCE AREASClient EngagementProvide OSM support on relevant and third-party platforms through professional and accurate communication.Proactively manage client queries through calls and emails.Ensure a professional image of the organisation is maintained at all times.ProjectsComplete all assigned projects accurately and within deadlines.Maintain project integrity while awaiting development updates.Identify and resolve issues proactively.Training and ConsultationAssist with the coordination of training workshops.Deliver onsite, online, and office-based training or consultation sessions.Provide continuous internal training and skills development.Initiative DevelopmentIdentify and investigate system or process issues and propose improvements.Create and maintain OSM documents, manuals, and training materials.Conduct market research to identify new opportunities for client satisfaction and revenue growth. Remuneration OfferedMarket related