Osm Administrator

Introduction Join a dynamic Customer Success team within the Outsource School Management (OSM) division. The OSM Administrator plays a vital role in ensuring client satisfaction through the implementation of specialised projects, providing administrative and technical support, and assisting with training and client engagement initiatives. Job Purpose Assist the OSM division to ensure client satisfaction by implementing specialised projects and providing professional administrative, technical, and customer support. Requirements Minimum education (essential) : National Senior Certificate Minimum education (desirable) : Certificate in Administration Minimum applicable experience (years) : 0 - 2 years Required nature of experience : Data Capturing, Client Engagement, Administration Skills and Knowledge Essential : Remote Technical Support, MS Office Desirable : Education and/or School Compliance and Operations, SA-SAMS System, Valistractor Software, GDE Extractor Tool, Winzip/WinrarPlus and Smart Systems, Google for Business, Basic technical support skills, Basic understanding of network setup, Basic understanding of software installation, Basic understanding of MS Access Databases, EMQ files Other: Ability to travel to site to offer training and support, Valid driver's license and own vehicle, Proficient in Afrikaans and English Key Performance Areas Client Engagement : Provide OSM support on relevant and third-party platforms through professional and accurate communication; proactively manage client queries through calls and emails; ensure a professional image of the organisation is maintained at all times. Projects : Complete all assigned projects accurately and within deadlines; maintain project integrity while awaiting development updates; identify and resolve issues proactively. Training and Consultation : Assist with the coordination of training workshops; deliver onsite, online, and office-based training or consultation sessions; provide continuous internal training and skills development. Initiative Development : Identify and investigate system or process issues and propose improvements; create and maintain OSM documents, manuals, and training materials; conduct market research to identify new opportunities for client satisfaction and revenue growth. Remuneration Offered Market related #J-18808-Ljbffr