Dealer Administrator
2 weeks ago
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Duties & Responsibilities:
- Updating and distributing of daily, weekly and monthly statistics (i.e. weekly purchases, DDM Reports, Commitments, etc.)
- Managing the contract process to ensure that all contracts are accounted for and received as per Listener data provided
- Customer complaint resolutions: Managing client queries, complaints and the moving of clients to ensure that all matters are promptly resolved and referring those to Dealers where their assistance is required
- Managing General Dealer correspondence
- Processing the reversal of claw backs and distribution thereof to Dealers and ADT Finance departments, in addition to providing Dealers with information required regarding their clients within the 1 year warrantee period
- Providing Dealers with feedback regarding potential claw backs on a weekly basis and continuously following up on them
- Ensuring compliance with the Code of Conduct, specifically, with reference to sales, technical and SMS testing forms
- Providing Dealers with assistance in obtaining customer codes and credit vets within the standard operating procedure timeframes
- Undertaking active premise checks
- Reporting on area activity, sales, cancellations, operations and potential opportunities
- Reporting to be completed timeously and accurately on a weekly and monthly basis
- Coordinating all training and meeting interventions and ensuring that the specific requirements thereof are met
- Managing the administration duties of marketing initiatives
- Undertaking active premise checks
- PA duties for the Dealer Development Manager
- Assist DDM to ensure dealers comply with ADT Standard operating procedures
- Issuing of stationary and promotional items
- Arranging business reviews and training sessions
Minimum qualifications and experience:
- Matric or equivalent qualification
- At least 1 to 2 years' experience within a customer service-orientated environment
- A minimum of 3 years administration experience
- Project management experience would be highly advantageous
- Computer literacy in MS Word, MS Excel, MS PowerPoint and MS Outlook
- Experience on Listener would be advantageous
- Experience of Dealer program software would be advantageous
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