Sales Support Clerk

2 weeks ago

Westville, South Africa HR Genie Full time

The Sales Support Clerk is responsible for providing support to customers, ensuring their needs are met efficiently and effectively. The clerk will handle various enquiries, assist with registration processes, and facilitate communication between customers and the company. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong ability to problem-solve.Key Responsibilities:Respond to customer enquiries via phone, email, and in-person in a friendly and professional manner.Liaises with customers / prospects / all Compass personnelProcess orders received (stock orders and service orders).Manage customer records and ensure data is kept up to date in the system.Resolve customer complaints and issues effectively, providing solutions in a timely manner.Collaborate with other departments to address customer concerns and follow up on outstanding issues.Maintain knowledge of company products and services to provide accurate information to customers.Monitor customer feedback and report trends to management for continuous improvement.Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.Qualifications and Experience:Matric and customer services diploma or any other relevant qualifications will be advantageous.1 2 Experience in a customer service/call centre environmentSAP experience will be advantageousProficient in all MS applications.Special Competencies:AdaptabilityAbility to prioritise and work independentlyAdministrationCommunication and visibilityContinous improvementCustomer focusHigh attention to detailInitiativeManaging work and teamPersuasiveness / sales abilityPlanning and organisingPractical learningQuality orientationRecord keepingTime managementTenacityTechnical / professional knowledge

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